This Job Vacancy has Expired!

Tech Support

Posted on Sep 18, 2019 by Request Technology - Alissa Dean

Kansas, KS
IT
Immediate Start
$45k - $60k Annual
Full-Time

Prestigious Enterprise Company is seeking a new team member to provide first level and first class support answering futures platform questions and resolving customer issues related to APIs (FIX, BOE, PITCH).

Required qualifications:

  • Bachelor's degree in a technical field
  • >2 years of experience in a securities related or technical support position
  • >2 years of experience in Real Time environments
  • solid experience resolving issues related to APIs (FIX, BOE, PITCH)
  • understanding and experience using the Deliver Plus One standard
  • proven proficiency in both Windows and Linux/Unix
  • solid past experience working in capital markets, trading
  • strong verbal and written facilitation, communication and interpersonal skills
  • knowledge and experience to complete all job responsibilities (listed below)

Responsibilities:

  • monitor exchange systems in Real Time environment
  • provide first level and first class support answering futures platform questions and resolving customer issues related to APIs (FIX, BOE, PITCH)
  • trading and features/function using the Deliver Plus One standard
  • provide timely and professional outbound communications servicing the email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Testing/understanding changes to systems and functionality prior to deployment
  • Provisioning internal and external user web tool access

Reference: 758305496

Set up alerts to get notified of new vacancies.

Similar Jobs

Tech Support

Lebanon, OH

Annual Salary

Tech Support

Durango, CO

Annual Salary

Tech Support

Fort Lauderdale, FL

Annual Salary

Tech Support

Daytona Beach, FL

Annual Salary

IT Tech Support Specialist

Greenville, SC

Annual Salary

Tech Support Analyst

Minneapolis, MN

Annual Salary

FACILITY IT TECH SUPPORT

Willoughby, OH

Annual Salary

Tech Support Analyst

Lehi, UT

Annual Salary

Tech Support Specialist

Latham, NY

Annual Salary

Tech Support Analyst

Columbia, SC

Annual Salary