Are you ready to take on a pivotal role in a fast-paced mortgage processing environment? Talent Guardian is looking for motivated individuals with strong customer service and excellent admin skills to join our Pre-Offer Case Management team in Maidstone.

You'll be at the heart of processing mortgage applications, ensuring they move smoothly to the point of offer. Working closely with Sales, Risk, and Underwriting teams, you’ll ensure efficient and effective application handling.

Key Responsibilities:
Build and maintain strong relationships with clients and Mortgage Brokers, serving as the main contact for queries during the application process. Provide prompt and accurate responses to enquiries, keeping everyone informed and resolving any issues that arise. Input, update, and manage application data with precision, ensuring seamless progression to offer. Coordinate with Underwriting and external valuation firms to meet application requirements, ensuring reports align with business needs. Monitor application progress via the dashboard, managing tasks efficiently and escalating complex issues to the Line Manager when necessary. Handle communication with all relevant parties, including brokers, valuers, and solicitors, through phone calls and emails.

Benefits:

AXA-backed Private Health Care with no excess
4% Pension contributions
25 days holiday plus bank holidays
Death in service benefit
Social events and dress-down Fridays
Supported training and free parking
Christmas and Summer team-building events
Yearly salary review Working hours are Monday to Friday, 8:30am – 5:30pm.
If you are driven, energetic, and thrive in a dynamic environment, this is the role for you