Complaints Handler - Be the Hero in Our Vibrant Team!

Position: Complaints Handler - Telephone Based
Salary: £23,000 + Sweet Annual Bonus
Location: Hybrid (Nottingham area - Remote role after training)
Hours: Full-time (37.5 hours/week)

Shift: Monday to Friday, between 08:00 - 18:00
Training: Kickstart with our 5-week induction, Monday - Friday, 09:00 - 17:30

Who We Are:
We're the masters of keeping life on track for our customers. We're on a mission to shake things up and need rockstar professionals to join our brand-new, funky operations hub in the heart of Nottingham!

The Role:
As our Complaints Handler, you'll be the superhero swooping in to save the day for customers with insurance and service-related hiccups.
Your superpower?
Solving problems fast, fair, and with a smile. You'll shine in our energetic, buzzing environment, working with a crew that's as awesome as you are.

What You Bring:

Experience in complaints handling (bonus points if it's in a regulated gig!).
Ninja skills in both outbound and inbound calls.
A burning passion for turning frowns upside down.
Steady under pressure and quick with decisions.
A smooth talker with a knack for building connections.
Tech-savvy with strong Microsoft Office chops.Why You'll Love It Here:

Score an annual bonus and enjoy 33 days off (including bank holidays).
Need more time? Buy 5 extra days off each year.
Pocket serious savings with employee discounts at tons of retailers.
Get fit and have fun with discounted gym memberships, online workouts, and culinary classes.
Compete in regular incentives and win epic prizes.
Level up your career with ongoing coaching and clear growth paths.Ready to flex your skills and make a difference?

Jump in and apply now to join the vivacious family as a Complaints Handler