Operating System & Software:

• Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/Win
• 10/MAC/Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software's/application like Adobe,
• browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
• PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding, mail configuration and troubleshooting of Mobile Device
• Management system ( Airwatch/Xenmobile/Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris,
• Basic configuration & troubleshooting of Apple machines/mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.

Hardware Troubleshooting and Repair:

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
• Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
• smart and physical assistance activity under instruction, at sites.
• Ability to lift/move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to
• monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers,
• Switches, Firewalls, racks, cabinets, multi-port data termination panels all under Smart
• Hands' capability