1st/2nd Line Support Engineer
Posted on Aug 30, 2024 by CV-Library
Leeds, West Yorkshire, United Kingdom
IT
Immediate Start
£26k - £30k Annual
Full-Time
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
Be responsible for 1st/2nd line support
Oversee the provision of support to multiple clients across various sectors.
Resolve hardware, software and network issues
Ensure that SLAs are being met in an efficient and timely manner
Prioritise tickets and escalate as needed
Person Specification:
Strong understanding around Azure & M365
Good understanding of Networks
Strong experience with Active Directory
Strong understanding of Windows Servers
Previous experience working for a Managed Service Provider would be beneficial
Salary up to £30,000 DOE.
Sponsorship is not available with this role.
Must have a UK driving license
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
Be responsible for 1st/2nd line support
Oversee the provision of support to multiple clients across various sectors.
Resolve hardware, software and network issues
Ensure that SLAs are being met in an efficient and timely manner
Prioritise tickets and escalate as needed
Person Specification:
Strong understanding around Azure & M365
Good understanding of Networks
Strong experience with Active Directory
Strong understanding of Windows Servers
Previous experience working for a Managed Service Provider would be beneficial
Salary up to £30,000 DOE.
Sponsorship is not available with this role.
Must have a UK driving license
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Reference: 222242764
https://jobs.careeraddict.com/post/94683038
1st/2nd Line Support Engineer
Posted on Aug 30, 2024 by CV-Library
Leeds, West Yorkshire, United Kingdom
IT
Immediate Start
£26k - £30k Annual
Full-Time
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
Be responsible for 1st/2nd line support
Oversee the provision of support to multiple clients across various sectors.
Resolve hardware, software and network issues
Ensure that SLAs are being met in an efficient and timely manner
Prioritise tickets and escalate as needed
Person Specification:
Strong understanding around Azure & M365
Good understanding of Networks
Strong experience with Active Directory
Strong understanding of Windows Servers
Previous experience working for a Managed Service Provider would be beneficial
Salary up to £30,000 DOE.
Sponsorship is not available with this role.
Must have a UK driving license
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
Be responsible for 1st/2nd line support
Oversee the provision of support to multiple clients across various sectors.
Resolve hardware, software and network issues
Ensure that SLAs are being met in an efficient and timely manner
Prioritise tickets and escalate as needed
Person Specification:
Strong understanding around Azure & M365
Good understanding of Networks
Strong experience with Active Directory
Strong understanding of Windows Servers
Previous experience working for a Managed Service Provider would be beneficial
Salary up to £30,000 DOE.
Sponsorship is not available with this role.
Must have a UK driving license
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Reference: 222242764
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