Change Manager (Bi-Lingual English and Spanish)

Barcelona Office

Job Overview:

We are seeking an experienced Bilingual Change Manager with fluency in English and Spanish to lead and manage change initiatives within a large-scale SAP S/4HANA transformation program. The ideal candidate will have a strong background in change management, particularly within the context of major enterprise resource planning (ERP) implementations, and will be instrumental in driving successful adoption and integration of SAP S/4HANA across the organization.

Key Responsibilities:

• Change Management Strategy: Develop and execute a comprehensive change management strategy for the SAP S/4HANA transformation program, ensuring alignment with overall project goals and timelines.
• Stakeholder Engagement: Engage with key stakeholders at all levels of the organization, including executives, business leaders, and end-users, to understand their needs, concerns, and expectations related to the transformation.
• Communication: Design and deliver clear, concise, and culturally sensitive communication plans in both English and Spanish to inform, educate, and engage stakeholders throughout the transformation process.
• Training and Development: Oversee the development and delivery of training programs in English and Spanish to ensure users are well-prepared to utilize SAP S/4HANA effectively. This includes creating training materials, conducting workshops, and coordinating with external training providers.
• Resistance Management: Identify potential areas of resistance and develop proactive strategies to address concerns and mitigate risks associated with the change.
• Impact Analysis: Conduct thorough impact assessments to understand how the SAP S/4HANA implementation will affect different business units, processes, and roles, and develop tailored change management plans accordingly.
• Change Champions: Build and manage a network of change champions across the organization to support the change management efforts and facilitate grassroots-level adoption.
• Monitoring and Reporting: Establish key metrics to measure the success of change management activities and regularly report progress to senior leadership, highlighting successes, challenges, and areas requiring additional support.
• Continuous Improvement: Continuously seek feedback from stakeholders and refine change management strategies to ensure the effective adoption and long-term sustainability of SAP S/4HANA.

Key Skills and Experience:

• Bilingual Proficiency: Fluent in both English and Spanish, with the ability to communicate effectively in both languages across all levels of the organization.
• Change Management Expertise: Proven experience in leading change management efforts within large-scale transformation programs, particularly in ERP implementations such as SAP S/4HANA.
• SAP S/4HANA Experience: In-depth understanding of SAP S/4HANA and its impact on business processes, with experience in facilitating its adoption across diverse business units.
• Communication Skills: Exceptional verbal and written communication skills in both English and Spanish, with the ability to convey complex concepts in a clear and culturally appropriate manner.
• Stakeholder Management: Strong interpersonal skills with a demonstrated ability to build and maintain relationships with a wide range of stakeholders, including senior executives.
• Project Management: Solid project management skills, with the ability to manage multiple priorities and deliver results within tight deadlines.
• Cultural Awareness: Sensitivity to cultural differences and the ability to tailor change management approaches to different regions and organizational cultures.
• Training and Facilitation: Experience in designing and delivering training programs and workshops in both English and Spanish, with a focus on user adoption of new systems.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify potential challenges and develop effective solutions.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing project requirements and timelines.

Qualifications:

• Bachelor's degree in Business, Change Management, Human Resources, or a related field.
• Certification in change management (eg, Prosci, ACMP) is highly desirable.
• A minimum of 5 years of experience in change management, with specific experience in large-scale ERP implementations, particularly SAP S/4HANA.
• Fluency in English and Spanish is required.