Skills:

• Proficient in hardware support, including laptops, desktops, tablets, docking stations, printers, and MFDs.
• Experienced in supporting Windows 10/11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365, and related components.
• Skilled in troubleshooting corporate networks and infrastructure.
• Adept at supporting a variety of desktop applications in a corporate environment and understanding their interaction with ICT systems.
• Familiar with Windows deployment technologies.
• Proven ability to provide desktop and application support, including remote assistance to end users.
• Strong attention to detail.

Knowledge

• Understanding of corporate networks and Firewalls, with awareness of their impact on field support (no administration required).
• Experience supporting diverse staff levels with varying ICT competencies.
• Familiar with asset management and redundant IT equipment processes.
• Knowledge of disk encryption software.
• Demonstrated exceptional customer service skills.
• Capable of managing a fast-paced and diverse workload.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a focus on timely task completion.
• ITIL V3 Foundation certification or equivalent is advantageous.
• Effective stakeholder management abilities.
• A passion for innovation and commitment to advancing public services.