Job Title: 1st / 2nd Line Helpdesk Engineer
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000

We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.

You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.

Benefits:

Competitive salary dependent on experience
Professional development and growth plan
Full support/induction and training
Collaborative and supporting team environment
Workplace pensionTechnical Skills:

Microsoft Office 365
Antivirus solutions
Internet Connectivity
Active Directory / Group Policies
Cloud support (Azure, AWS)
Backup systems (Veeam, backup exec etc)
Software and hardware installs
Networking Protocols - DNS, DHCP, TCP/IP, WAN/LANDay-to-day:

Ensure IT issues raised via phone, email, ticketing software are all logged correctly
To resolve issues adhering to SLA's, ensuring to update helpdesk system
Install new hardware (printers, servers, work stations etc)
Install software for end users
Ensure issues / tickets are resolved or escalated to completion
Set up accounts, passwords (new and resets), permissions
Monitoring IT systems and infrastructure
Helping the team with any internal or external projects
Occasional on-site visitsIf you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration!

Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy