Income Officer

Southwark

Contract

£23 Umbrella P/H

The role:

To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.

To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council's interests and providing a professional and responsive service.

The Candidate

Knowledge of debt management procedures, including legal process, rent and service charge setting principles.

Understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism and other forms of negating discrimination.

Experience in the application of housing income collection procedures and policies.

For more information please call Sam on (phone number removed)