Position: Service Advisor
Location: Birmingham
Salary: £25,000 - £30,000 per annum

Our client is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, with dealerships across the UK.

Key Responsibilities:

* Serve as the first point of contact for customers, providing a warm and professional welcome.

* Accurately record customer concerns, service requirements, and vehicle details for service or repair.

* Coordinate with the workshop team to ensure efficient scheduling and timely completion of vehicle repairs and maintenance.

* Communicate effectively with customers regarding service progress, costs, and any additional work required.

* Provide clear explanations of service and repair options to customers, offering advice and recommendations as needed.

* Handle customer inquiries, complaints, and requests with professionalism and care.

* Manage invoicing, payment processing, and relevant service documentation.

* Ensure a high level of customer satisfaction by maintaining regular contact and follow-up.

* Contribute to achieving department sales targets by promoting additional products and services.

Requirements:

* Proven experience as a Service Advisor, Customer Service Representative, or in a similar role, preferably within the automotive industry.

* Strong communication and interpersonal skills, with a customer-focused approach.

* Excellent organizational and multitasking abilities, with attention to detail.

* Proficient in using automotive software and Microsoft Office applications.

* Ability to work effectively in a fast-paced environment.

* A positive attitude, proactive approach, and team-player mentality