support the business s owners by helping the FOH team to deliver a warm and friendly customer experience.

In this role you will:

• Assist with the day to day running of the bar including stock control, checking and rotating stock and ensuring minimum wastage
• Open and close the premises to a high standard as and when required
• Maintain the FOH space making sure it s clean, tidy and presentable at all times and ensuring stock is properly displayed, ready for service
• Maintain the cleanliness of the cellar to retain and increase our cellar master ranking and 5 hygiene ratings
• Take responsibility for the customer journey, ensuring their experience exceeds expectations
• Take accurate orders and work closely with kitchen staff to ensure they re filled to the guests satisfaction
• Make drinks and wait tables
• Ensure payments and receipts are correct
• Confidently recommend menu and drinks offerings
• Observe service and standards and report any incidents or issues
• Recommend and implement improvements in order to grow sales and profitability
• Maintain, improve and/or create systems for everyday operation of the bar and FOH such as checklists and schedules
• Ensure hygiene and safety rules are adhered to
• Recommend and implement events and promotions to help fill the marketing calendar and grow the business

You will need to demonstrate:

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for hospitality
• The ability to deliver excellent customer service and great teamwork
• The drive and will to overcome challenges or obstacles
• Good communication skills and great attention to detail
• Self-motivation to work at pace with limited supervision
• Please note: A requirement for the role is to be able to serve alcohol unsupervised, therefore you must be aged 18 or over

What s in it for you

• Competitive hourly rate dependent on experience
• From £11.50/hour dependent on experience
• Tips shared equally across the team
• Maximum of a 35 hour working week
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Mondays, Christmas Day and Boxing Day off!
• Free meals while on shift
• Staff discount on snacks and beverages
• Emotional and practical support via the Licenced Trade Charity and the BII s Workforce program
• Company pension scheme
• Ongoing access to personal and career development courses