Job Description

Cornerstone Building Brands is looking for a Customer Service Representative to support our Fortify Building Solutions store in Piedmont, SC. This position supports the business by providing great customer service and facilitating administrative functions at the store front. The position is customer service focused, handling customer transactions and facilitating the front-end administrative tasks for the company

DUTIES AND RESPONSIBILITIES

Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction

Handle customer transactions, issuing receipts, refunds, and pick lists

Field phone calls and take messages, delivering them to the correct departments

Resolve customer inquiries, guide them, and provide relevant information

Maintain showroom inventory and keep the showroom clean

Prepare nightly deposit and ensure the accurate account of money at the location

Clerical and administrative functions as a part of the daily operation

Answering incoming customer phone calls

Scanning/Uploading daily job folders and daily credit folders

Set up new customers on the computer, verifying tax exemptions and deposits

Review invoices for proper pricing, quantities and payment terms

Communicate with customers to collect cash owed

Respond to customers regarding payment matters

Research and respond to internal requests on customer activity

Apply customer payments to accounts receivable

Coordinate with internal teams to resolve invoice issues with customer

Responsible for reconciliation of petty cash and cash box

Prepare customer returns and submit to share drive

Prepare expense Purchase Orders and submit for approval

Performs other clerical duties as assigned