Technical Support Engineer

Blackpool

£28,000 - £33,000

Join one of the UK’s leading distributors of CCTV, IP, Access Control, and Intruder Detection solutions as a Technical Support Engineer. Our client is seeking a dedicated professional to enhance their support team, offering in-depth technical assistance across a variety of products and technologies.

Role Overview:
We are looking for a Technical Support Engineer with a strong background, particularly in handling complex intrusion detection systems. The role also involves providing support for CCTV, networking products, and access control systems.

Key Responsibilities:

* Offer specialised guidance on the configuration and setup of equipment, helping customers quickly understand and adapt to new products.

* Utilise logical thinking and a strong understanding of underlying principles to efficiently diagnose and resolve issues.

* Design system solutions tailored to customer-specific needs, utilising a wide range of in-house electronic security equipment.

* Provide office-based support to customers via phone, email, and remote support tools.

Qualifications and Skills:

* Excellent communication skills

* Ability to quickly learn new concepts

* Proven technical experience

* Strong computer skills

* Technical qualifications are desirable

This is an exciting opportunity for a skilled technical professional to join a dynamic team in a rapidly growing industry