Strategic Account Manager/Client Portfolio Manager

Duration: Permanent

Location: Hybrid, London

Salary: £70,000 to £80,000 depending on experience

We are seeking an experienced Strategic Account Manager with extensive expertise in E-commerce and proficiency in either Adobe Commerce or Salesforce Commerce Cloud. The ideal candidate will have a strong strategic mindset, exceptional relationship-building skills, and the ability to coordinate cross-functional teams to deliver exceptional consulting and advisory services to our clients.

Key Responsibilities:

• Develop and maintain strong, long-lasting client relationships with key stakeholders.
• Act as the main point of contact for assigned accounts, ensuring client satisfaction and fostering trust.
• Understand clients' business objectives and challenges to provide tailored strategic advice.
• Provide high-level strategic guidance on E-commerce best practices, trends, and technologies.
• Advise clients on optimising their use of Adobe Commerce or Salesforce Commerce Cloud to achieve business goals.
• Identify opportunities for clients to enhance their E-commerce strategies and performance.
• Coordinate the activities of various internal teams to ensure cohesive and aligned efforts.
• Facilitate effective communication and collaboration between the client and internal teams.
• Oversee project timelines, deliverables, and ensure that client expectations are met or exceeded.
• Identify and pursue opportunities for account growth and expansion.
• Propose and implement strategies to increase client engagement and retention.

Experience:

• Minimum of 5 years of experience in account management, client services, or related roles in the E-commerce industry.
• Extensive experience with either Adobe Commerce or Salesforce Commerce Cloud is mandatory.
• Strong strategic thinking and problem-solving skills.
• Exceptional relationship-building and interpersonal skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in using CRM software and other relevant tools.
• Strong understanding of E-commerce platforms, digital marketing, and online retail strategies.
• Demonstrates leadership qualities and the ability to influence others.

If you are actively seeking a new role and the criteria match your experience, please do send me an updated CV and I will follow up accordingly!