SaaS Application Support Specialist | Enterprise Scale Client | North London - Hybrid | Up to £60k

Join a Leading UK Start-Up - Transforming Enterprise SaaS for Global Brands!

Are you a technically skilled Application Support Engineer with a passion for enterprise-scale SaaS platforms? This is your chance to make a significant impact within a cutting-edge start-up, where innovation and technology drive every decision.

This role is not your standard 9-5. As one of the first UK hires, you will play a critical role in supporting the company's flagship AI-driven product, ensuring its seamless operation and optimal performance for some of the world's biggest brands.

What You'll Do:

- Take Ownership: You will be the go-to expert for all technical support related to the company's AI-optimised scheduling and forecasting platform, providing top-tier support to enterprise clients.

- Work Closely with Stakeholders: You'll be liaising directly with clients, including Software Testers and Solution Architects, to troubleshoot and resolve complex technical issues.

- Ensure Excellence: Your role will be pivotal in maintaining the platform's reliability, working autonomously to uphold the highest standards of customer satisfaction.

Your Technical Skills:

- Enterprise SaaS Support: You bring hands-on experience in supporting enterprise-scale SaaS applications, with a deep understanding of software architecture and application performance management.

- Monitoring Tools: Experience with monitoring tools like Grafana will be highly advantageous, helping you to anticipate and resolve issues before they impact clients.

- Cloud Technologies: Familiarity with AWS and other cloud-based technologies will significantly benefit your application, as you will be working within a cloud-native environment.

- Troubleshooting Expertise: Proficiency in diagnosing issues across web applications, APIs, and databases is essential.

- Technical Communication: Strong communication skills to effectively explain complex technical matters to both technical and non-technical stakeholders.

Why Join Our Client?

- Be a Key Player: As the second UK employee, you'll have the autonomy and responsibility to shape the future of the company's UK operations.

- Innovate: You'll be part of a dynamic, fast-paced environment where your contributions directly influence the growth and success of the company.

- Grow Your Career: With a competitive salary of up to £60k, you'll have the opportunity to grow alongside a global team, working on some of the most exciting technologies in the industry.

Preferred Experience:

- Linux: A solid background in Linux systems.

- Programming: Experience with languages like Ruby, Java, JavaScript, Python will be beneficial.

- SaaS Platform Support: You'll bring a solid track record of supporting SaaS-based platforms.

- Cloud & Monitoring: You will ideally have experience working with AWS and have used tools such as Grafana.

This role is based in Finchley, with an initial expectation of 2 days per week on client site or in the office, followed by greater flexibility.

Don't miss this unique opportunity to join a tech start-up that's revolutionising the industry. Apply now and be part of something extraordinary!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.