Knowledge
* Demonstrable experience of working in a busy administrative environment
* Experience dealing with customers or service users
* Experience working with computerised data systems
* Awareness of equality and valuing diversity principles
* Understanding of Confidentiality and Data Protection Act

Skills
* High level of keyboard skills and able to use Microsoft Office programmes
* Ability to work effectively as part of a team
* Good numeracy skills
* Effective organiser, influencer & problem solver
* Able to work on own initiative, organising and prioritising own workload to set deadlines
* Clear communicator with good writing, data entry and telephone skills
* Flexible approach to work
* Good observational skills are essential

Duties
* Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
* Inputting and maintaining data on data systems, together with the associated correspondence
* Monitoring data input and printing reports from computerised systems as required
* To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required
* Collation and preparation of relevant documentation in support of service delivery
* To support administrative function in the setting up of care packages, as required
* To support administrative duties relating to Liberty Protection Safeguards
* Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required
* Deal with invoice queries in an efficient and timely manner, as required
* Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed
* Answer telephone calls, taking messages and passing on accurately to the relevant department/person
* Ensure that general office supply levels are maintained, escalating to line manager if stocks are low* To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to
* Promote the image of the department, checking that notices and leaflets are up to date and well presented
* Resolving complaints if possible, and escalate when required. Ensure that complaints are dealt with appropriately, and in accordance with policy
* Word processing and processing documents (scanning/photocopying) when required
* Demonstrate office systems and departmental processes to new starters
* Undertake research and development as directed
* Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales
* Willing to engage with and learn from peers, other professionals and colleagues to constantly improve quality of work
* Demonstrate a strong desire to improve performance and make a difference by focusing on goals
* Adaptability, flexibility and ability to cope with uncertainty and change
* To ensure compliance with all statutory and mandatory training
* Carry out any other duties as may reasonably be required by their line manager

Skills required for post
Communication Skills
* Excellent communication skills, using a variety of communication methods including via face to face, telephone, e-mail and communication platforms ie MS teams
* Excellent written skills, including effective letter writing
Analytical Skills
* Updating relevant trackers in line with agreed process
* Comparing package costs from a range of providers
IT Skills
* Excellent IT skills, including Microsoft Excel and Word
* All staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role
Planning & Organisational Skills
* Ability to plan and prioritise own workload and to meet conflicting deadlines
* Organising work flows to meet demand
* Plan and organise meetings and case conferences
Physical Skills
* The post holder will be required to use a VDU for prolonged periods
* Occasional lifting of files to and from shelves may be required
* Sitting in a confined position ie at a keyboard for periods

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.