Proficiency in Dutch, French & English

50% on-site in Brussels, 50% remote working

We are seeking a seasoned business analyst to join our client's "Customer Servicing and Fraud" tribe, where you will play a pivotal role in enhancing a large Belgian bank's contact strategy through cutting-edge chatbot solutions and robust fraud prevention measures.

Key Responsibilities:

• Lead business analysis, aligning with the product strategy and vision.
• Build trust with stakeholders, ensuring client needs and end-customer experience are prioritised.
• Facilitate business needs collection and validation through workshops and presentations.
• Define and analyse business models using modelling techniques.
• Collaborate with various contributors for end-to-end delivery.
• Translate business needs into technical requirements and formalise them.
• Participate in end-to-end testing to ensure quality and alignment with business needs.
• Assisted in onboarding businesses to new solutions and managed change for smooth adoption.
• Identify and manage constraints, risks, and issues to ensure quality delivery.

Language Requirements:

• Proficiency in Dutch, French, and English-both written and spoken.

Experience and Skills:

• Over 5 years of experience in business analysis, with a strong understanding of functional and technical analysis, architecture, and testing.
• Expertise in managing stakeholders and workflow processes.
• Solid knowledge of chatbot solutions and AI technologies.
• Excellent communication skills across multiple languages.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset and a collaborative approach

If you're a driven Business Analyst looking to make an impact in the banking sector, please feel free to apply now or drop me a message directly.