IT Applications Engineer| Remote | ca 45K

The IT Applications Engineer will be responsible for delivering support, maintenance, and improvements to the Group's application portfolio including SaaS, on-premise and Cloud-based applications. Working within the IT Applications Management team the post holder will provide third-line support for incidents raised with the Service Desk, identify and manage problems through to resolution, ensure all applications are capacity managed and available to IT users, and provide application service improvements for Group business units.

The role requires excellent customer service and communications skills and the ability to build solid relationships within IT, business, and vendor teams.

Role Purpose

- To maintain the group's application portfolio across a wide range of vendors

- Ensure all applications are run, maintained and available in line with the IT SLA

- Manage and resolve incidents and service requests in line with the Group IT processes and SLA targets

- Build close working relationships with third party vendors

- Maintain the Group SQL databases

- Work closely with the IT infrastructure and architecture teams to improve and implement new solutions and service improvements

- Deliver pro-active problem management solutions for major incidents and problems within agreed timescales both internally and externally with the 3rd party vendors

- Work with the Group service improvement programs in conjunction with IT Service Management

- Contribute to the IT Applications Roadmap for the development and delivery of new and enhanced applications to support business requirements

- Provide out of hours cover on a rotation basis (with other Group IT teams).

- Ensure application changes are documented and submitted to CAB for approval

- Create or assist in the production of business cases for future application initiatives

- Business continuity/disaster recovery planning

- Documentation

Specific requirements

-Extensive experience working within hands-on Applications Management

-Ability to recognize and diagnose faults swiftly and efficiently

-Day to day management of third-party suppliers

-Experience of SQL (ideally in a cloud environment)

-Documenting application design including process mapping and business process flows

-Experience of working at enterprise-level (ideally)

Desirable

ITIL Foundation certificate

Business Analysis experience

Dealer Management Systems (Kerridge Autoline)

ERP systems, Sage Payroll Cloud 50 P11D, Sage 200

SQL report writing

Windows operating systems (Client Server)

Windows security including AV products, DLP, Firewalls etc

PowerShell.