Senior Resource Planner Analyst, Fully Remote - Forecasting & Planning
Location: Remote (Company based in Edinburgh)
Contract Type: Permanent
Industry: Financial

Overview:
Our client, a bespoke FCA regulated life and pensions service provider based in Edinburgh, is seeking an experienced Resource Planner with a strong background in Planning and Forecasting. This is a key role that involves building planning and forecasting models to predict performance outcomes based on existing resources.

Key Responsibilities:

• Managing the short/medium term aspect of the end-to-end resource planning cycle: forecasting, planning and scheduling all front-line operational resources across all operational services.
• A specialist in resourcing planning including forecasting, scheduling and deployment to support the delivery of overall strategic planning objectives.
• Building and maintaining new forecasting and scheduling models and methods, striving to innovate planning practices and techniques.
• Ensuring all existing resources are scheduled based on customer demand and that all off-phone activity is planned, coordinated, reported on and is in line with business targets.
• Recommending, building, and maintaining short/medium term capacity planning and forecasting models to predict performance outcomes based on existing resources and provide recommendations for improvements and areas of opportunity.

Skills & Experience:

• Resource Planning Experience: Experience within resource planning, including forecasting, managing resource levels and workforce management solutions.
• Data Analysis: Ability to understand and utilise data as an analyst, including in-depth Excel and reporting suite skills.
• Experience working within a telephony environment, ideally within a Back Office function.
• Ideally experience working within financial services
• Experience in resource deployment including shrinkage management
• Strong knowledge of Excel, Word and Powerpoint

Essential:

• Strong communication and stakeholder management
• Ability to work under pressure
• Strong analytical skills and highly numerate
• Knowledge of resource planning technologies (WFM)