The ideal candidate will have extensive hands-on experience in managing DocuSign accounts and should be able to work as an Individual contributor. Strong communication and interpersonal skills are essential. Responsibilities will include working and interacting with clients across geographies, other technology units, developers, and other QA teams. To be successful in this role, the candidate must be eager to innovate, build strong processes and create and maintain easy to navigate processes across access and reporting.

* Drive adoption of eSign technology and digital workflow processes, including the DocuSign initiative.
* Bring a framework of expertise in E-signature and digital transformation
* Deliver on business objectives to ensure operational readiness related to e-signing and digital transformation. Partner with Businesses & other Technology Units (all of Stakeholders) to gather and document business processes and requirements.
* Ensure all key considerations within each of the organization's business units are fully understood and responsible for execution and end-to-end support of digital processes outlined and recommended.
* Provide SME-level leadership as part of overall CoE
* Provide SME-level support to cross-functional teams to identify and resolve problems Identify key risks and issues. Manage/track appropriate mitigation plans. Ensure timely escalation in appropriate detail to stakeholders.
* Aid in preparation and review of standard reporting of project/program progress in a manner appropriate to audience level and needs.
* Facilitate User trainings
* Keep updated documentation on Jive, Sharepoint
* Manage regional operational readiness processes for Core Operations elements of Global implementations, including testing strategy, data integrity, training plans, etc. Coordinate closely with other workstreams and Businesses within region. Overlap with India (IST) and USA (PST) expected.

Skills
o Should have prior experience with DocuSign in development or Operations/Support capacity.
o 5+ years of relevant professional experience as Software Developer/Engineer or as an Application/Platform Developer
o Expert in Configuration - Users, groups, templates, reports, Integrations, Security, Approval Process, Email Templates
o Strong communication skills both verbal and written. Capable of collaborating effectively across a variety of IT and Business groups, across regions and different roles.
o Good customer service skills. Ability to deal with difficult situations/individuals gracefully.
o Flexible to work as an individual contributor as well with team.
o Experience managing Manage multiple, concurrent projects through all phases of the project life cycle for assigned functions/work streams.
o Innovative in exploring alternate solutioning.
o Excellent problem solving skills
o Good negotiation, influencing and stakeholder management skills
o Organized, Excellent interpersonal skills and professional approach
o Cloud experience is desirable

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.

This position is being sourced through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, is an employment business and employment agency and welcomes applications from all candidates.