Oracle Cloud Support Engineer - Inside IR35:

We are seeking a Senior and Junior Oracle Cloud Support Engineer to join an exciting client's team on a temporary basis. You will need to have previous experience being a hands-on oracle cloud engineer. As a senior or junior oracle cloud engineer, you will be working as part of the Oracle Finance and HR systems programme.

Key Responsibilities:

• Configure and manage Oracle Cloud environments to ensure high availability, reliability, and security, following best practices.
• Implement and maintain robust security controls, ensuring compliance with organizational and industry standards
• Successfully manage and execute environment refresh cycles for development, testing, staging, and production environments, ensuring minimal disruption and data integrity.
• Seamlessly implement Oracle Cloud quarterly releases, ensuring system compatibility, thorough testing, and user communication.
• Develop and deliver advanced reports using Oracle Analytics Cloud (OAC) and Oracle Transactional Business Intelligence (OTBI), providing actionable insights to stakeholders.
• Manage and support Oracle Identity Cloud Service (IDCS), ensuring secure user identity management, access control, and compliance with authentication and authorization policies.
• Develop and update comprehensive documentation for environment configurations, processes, and troubleshooting guides.
• Generate detailed reports on system performance, support metrics, and incident analysis, providing insights for continuous improvement.
• Design, implement, and maintain effective integration flows using Oracle Integration Cloud (OIC), ensuring smooth data and process integration between Oracle Cloud services and third-party applications.
• Troubleshoot and resolve issues within OIC integrations, ensuring minimal disruption to business operations.
• Maintain a high level of customer satisfaction by resolving support tickets efficiently and accurately, prioritizing issues based on impact and urgency.
• Provide clear and effective communication with customers and internal teams, translating technical details into understandable terms.

Essential Experience Required:

• Experience working as an oracle cloud engineer in a oracle implementation capacity is essential
• Experience working within the public sector is desirable.
• Hands on Experience

Essential Skills Required:

• Oracle Cloud Infrastructure (SaaS, PaaS & IaaS)
• Oracle Cloud support experience
• OCI - services knowledge and admin experience.
• Oracle Cloud environment management
• Oracle Integration Cloud experience
• Reporting (OTBI, BIP, OAC)
• IDCS Management
• Experience of raising SR's and working with Oracle Support.
• Strong written and verbal communication skills
• Strong presentational skills
• Strong customer service skills
• Be able to adapt quickly

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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