Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Desk side Engineer based across the UK. This role is based in York, on a 6-month contract basis, with scope for further extension. The role has been deemed Inside of IR35

Role Overview:

Job Title: Desk side Engineer

Location: New Lane, Huntington, York

Duration: 6 months initially

Job Description:

Role Overview:

This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

The role is Monday to Friday 09.00 to 17.30 standard working hours with optional requirement for out-of-hours standby. You will cover a set geographical area to provide on-site support for the client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Responsibilities:

• As a Desk side engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
• Be involved in installing, maintaining, upgrading, and repairing IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
• To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
• Ensure assigned incidents are monitored, updated, and progressed in the system real time.
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• Maintain and manage parts in line with returns return process and deadlines.

Essential Skills:

• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments.
• Strong customer service skills
• Analytical and problem-solving mindset.

Intelligent Resourceacts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.