Application Support Analyst

Posted on Sep 11, 2019 by Openlink Systems

Brentford, Middlesex, United Kingdom
Immediate Start
£55k - £55k Annual

We are looking for Application Support Engineer with good experience on below:

  • Quick leaner with strong troubleshooting/analytical skills, experienced in C# ASP.NET IIS Servers application support.
  • Biztalk or AX support experience.
  • Candidate need to be able to handle deployments and issue resolving in additional to standard application support.

Principal Tasks

  • To provide 3rd line support for all tickets that are logged either remotely or desk side
  • Liaise with team members and external suppliers to identify resolutions to outstanding tickets that are not resolved and escalate where necessary
  • Perform Technical SME role for supported applications
  • Support the transition of 2nd and 3rd line support function from the Application and Architecture team to IT Operations
  • Maintain all support documentation, in a clear and detailed manner
  • Help automate existing health checks and improve
  • To provide ideas, plan and support the implementation of process improvements to ensure greater effectiveness of the support team
  • Help co-ordinate with production releases using the defined change control processes
  • Liaise with development following FRES's Software Development Life Cycle (SDLC)


  • Proven software support experience
  • Very good knowledge in either Microsoft BizTalk or Dynamics AX required
  • Experience in the following would be beneficial:
    • Microsoft Threat Management Gateway
    • ASP.NET
    • C# language and OOP principles
    • SOA
    • Web technologies including HTML, JavaScript, Ajax, IIS and CSS
  • Experience in API and a good understanding of network protocols would be beneficial
  • Experience in monitoring and alerting
  • Some exposure in Java, Apache Tomcat, IIS, and other Middleware products such as MQ would be beneficial
  • Knowledge of the following languages would be beneficial:
    • XML, XSLT, XPATH and XSD
  • Knowledge of database technologies including SQL, T-SQL, Oracle, SSIS and SSRS

Reference: 755383450

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