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Trainee Desktop Support Analyst/Junior Technical Support Engineer - Lo

Posted on Sep 11, 2019 by REAL Technical Solutions Limited

London, United Kingdom
IT
Immediate Start
£20k - £25k Annual
Full-Time

Trainee Desktop Support Analyst/Junior Technical Support Engineer - London

£20,000 to £25,000 plus excellent benefits package/London

A leading London based global financial service company seek a hungry, keen to learn and develop Trainee Desktop Support Analyst/Junior Technical Support Engineer to provide support of their Desktop Infrastructure & related technologies. You will look to enhance and develop the existing infrastructure providing a proactive approach to support and the successful implementation of new systems and services.

Core skills required for the Trainee Desktop Support Analyst/Junior Technical Support Engineer:

  • Understanding of technical support.

    Any basic understanding (be it through education, certification or on the job) within any of the following is a bonus, but not essential:

  • O365/Office365 experience.

  • Skype for Business - support and maintenance.

  • Breakfix support.

  • Escalation and timely resolution of Incident/Problems/Requests.

  • IT and Network security.

  • LAN/WAN troubleshooting.

  • EMEA Remote Support.

  • Support of standard/third party desktop software.

  • Problem management.

  • Laptop Build and enhancements.

  • Software upgrades.

  • Implementation of new projects, systems and services.

  • Proactive approach to system reliability.

  • Creation of Service Desk knowledge articles.

  • Conduct regular review of systems, procedures and controls.

  • IP Telephony.

  • VIP Support as and when needed.

  • AV Support, Video Conference etc.

  • Backup Systems Commvault.

Personal attributes required for the Trainee Desktop Support Analyst/Junior Technical Support Engineer - these are more important than technical knowledge:

  • Must be customer facing, with experience of customer service (does not have to be IT related).

  • Proactive attitude.

  • Keen to learn.

  • Hungry to progress and impress.

  • Strong communication skills.

  • Good team player.

    Trainee Desktop Support Analyst/Junior Technical Support Engineer - London

£20,000 to £25,000 plus excellent benefits package/London

Reference: 755383445

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