German Speaking Support Analyst

Contract To Perm | £166 day (inside IR35 via umbrella)

Based in Arena Quarter, Leeds - 5 days per week, 100% onsite

Are you a skilled German speaker with exceptional customer service skills? Our client is a leading organisation looking for a German Speaking Support Analyst to join their team.

Key Responsibilities:

Utilise your excellent German listening, written, and verbal communication skills to provide telephony-based support.
Collaborate closely with colleagues across the organisation and external vendors to resolve critical issues and manage complaints.
Analyse and solve problems with a strong emphasis on IT Service Desk processes and procedures.
Understand the business needs and the impact of service outages, ensuring continuous service delivery.
Coach and support colleagues, effectively communicating ideas and information.

Required Skills and Qualifications:

Proven experience handling critical issues and complaints in a fair and objective manner.
Exceptional German language skills and strong analytical problem-solving abilities.
Ability to work in high-stress environments, prioritise tasks, and make decisions with minimal direction.
Familiarity with IT Service Desk processes and procedures, including critical metrics.
Solid understanding of supported business areas and associated critical systems.
Strong coaching and communication skills, adapting your approach to suit different situations and audiences.
Focused on delivering results and meeting quality standards.
Demonstrated aptitude for complex analysis and diagnosis of technical information.
Efficient in planning work, balancing priorities, and adhering to standards and cost constraints.
Self-driven, taking ownership of your own development and career progression.

If you're a German-speaking professional looking for a challenging opportunity with a reputable organisation, apply now! Join our client's dynamic team and make a difference.

To apply, please send your CV and cover letter. Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.