Role: Senior IT Support Analyst
Location: London
Type - Full time, permanent, 3 days a week onsite
Salary: Competitive

We are looking for a Senior IT Support Analyst to join our IT Service Desk team. In this role, you will provide top-tier, customer-focused support, managing incidents and service requests while ensuring compliance with company policies and ITIL practices. You'll also handle processes for joiners, leavers, and movers, resolve complex support issues, and manage small IT projects such as hardware refreshes and application rollouts.

Key Responsibilities:

Troubleshoot and resolve IT incidents and requests, from simple access issues to complex problems.
Improve IT support processes and collaborate with the IT Service Desk Manager.
Conduct daily IT operational checks, such as backups and application availability.
Document user guides and technical procedures.
Engage with third-party suppliers to resolve incidents and requests.
Lead or contribute to IT tasks and projects, including hardware/software provisioning and IAM.

Skills and Experience:

Proven experience in a similar IT support role.
Strong knowledge of Windows 11, Azure, Office 365, Teams, SharePoint, Citrix, and more.
Experience with backups, restores, and supporting AV/media technologies.
Excellent communication skills, with the ability to produce clear documentation.
Self-motivated, team-oriented, and able to manage complex issues through to resolution.
Strong problem-solving skills and attention to detail.
Ability to prioritize in a fast-paced environment.

If you are interested in the role please email your CV to (see below) for immediate consideration.