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IT Support Analyst

Posted on Sep 10, 2019 by Gazelle Global Consulting

Paris, France
IT
Immediate Start
€180 - €190 Daily
Full-Time

IT Support Analyst | Paris | 6 months contract to hire

We are currently hiring an IT Support Analyst to join a team based in central Paris, France. An exciting work environment awaits you, a family-friendly team with a good working atmosphere and development opportunities.

General tasks of the IT Support Analyst role:

  • IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
  • Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow).
  • Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check.
  • Support and implementation/deployment of applications and other workplace software
  • Moves and changes support.
  • Interface between IT Operations, customers and external IT-Service-provider.

Reporting and management tasks for the IT Support Analyst role:

  • Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required
  • Observance of processes, internal requirements and service level agreements.
  • Customized reporting of adherence to service level agreements as agreed.
  • Knowledge management and information sharing with colleagues. Maintain suitable Knowledge Base.

Required skills for the IT Support Analyst role:

General:

  • Communicative, friendly and reliable
  • French fluent and English basic for France

Basic Technical skills:

  • Microsoft Office 2010
  • Microsoft Operating System (currently Windows 7)
  • Microsoft Visio
  • Hardware (PC/Notebooks/Printers)
  • Security knowhow

Enhanced Technical skills:

  • Structure and functionality of IT networks and the components (basic)
  • Microsoft Active Directory
  • Mobile Office (VPN-Solution, iOS devices)
  • ITIL or process knowhow
  • IT Security (basic knowledge)

This role is suitable for an IT Support Analyst who is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration

Reference: 754664653

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