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IT Support Consultant - Geel & Antwerp, Belgium

Posted on Sep 9, 2019 by Contracts IT Ltd

Geel, Antwerpen, Belgium
Immediate Start
€400 - €400 Daily

IT Support Consultant - Geel & Antwerp, Belgium

Languages: ENGLISH with DUTCH.

Skills and Experience:

  • Proven experience in Service Desk environment.
  • Experience of working with help-desk systems.
  • Experience of setting up and maintaining hardware and software systems.
  • Knowledge of all levels of help-desk support.
  • Knowledge of all Microsoft Office applications and operating systems.
  • Tri-lingual Dutch, French and English (preferable).

Description of work:

  • Handle the IT technical issues that are reported by the end users based on the current client service desk procedures.
  • Act as the single point of contact for IT issues and requests of the users of the sites assigned.
  • Password authorization controls according to the user role (enabling and disabling passwords for usage of software/IT services).
  • Handling systems administration requests (direct management or delegation of activities related to creation, modification and deletions of accounts to access IT services and systems).
  • Liaise with service provided for troubleshooting of infrastructure issues related to managed services (WAN, printing, security) according to the support and escalation procedures agreed with service providers.
  • Contributing to the testing of software upgrades and to the implementation/deployment of new software.
  • Following the requests of users, provide advises on current standard software and IT security procedures.
  • Monitor IT security issues with McAfee and take appropriate remediation actions.
  • Promote IT security awareness with end users.
  • Promote IT tips and tricks, self-service IT instruction guides.
  • Ensure good IT asset management by maintaining IT asset records in CMDB.
  • Provision of phone connection and telephone equipment and if/where necessary liaise with the Telecom IT team.
  • Grant/remove access to required systems (depending on the role) and provide/collect IT equipment: coordinate and monitor deadlines for the delivery/removal of IT services for the new employee's based on the date of commencement/departure.

Please send your CV to Janisha and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply.

Reference: 754289600

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