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Technical Writer - Amsterdam, Holland - English speaking

Posted on Sep 9, 2019 by Octopus Computer Associates

Amsterdam, Noord-Holland, Netherlands
IT
1 Oct 2019
Annual Salary
Contract/Project

Technical Writer - Amsterdam, Holland - English speaking

One of our Blue Chip Clients is urgently looking for a Technical Writer.

Please find some details below:

Role specific experience

Experience in combining the role of technical writer with providing user testing support and coordinating 3rd line support;

Analytically oriented to establish root causes of defects and incidents;

Experience using agile software development methodologies (ie Kanban, Scrum and other lean techniques);

Experience in working with JIRA is desired;

Experience in working with Dynamics365 is desired.

Role specific skills, competencies & responsibilities

Preparation of user guidance/training material (incl. videos);

Moderation of discussion forums;

Publication of release communications/news items on the IRIS website;

Running of showcases of the system for key users;

Coordination and support of user acceptance testing;

Coordination of third line support;

A strong technical background, specifically the delivery of complex software systems;

Knowledge in IT Service Management and/or Risk frameworks, and/or international standards.

Relevant professional qualifications (eg Cambridge Certificates of English.) are desirable - unless specified as mandatory in the request for service.

Role specific experience

Ability to use the office automation and document management tools and methodologies as specified;

Specific tool knowledge, such as Adobe, Microsoft Word and Portal/Content Management technologies;

Ability to use a help-authoring tool.

Role specific skills, competencies & responsibilities

Production of end-user support and training material, such as user guides, help texts, release notes, etc.;

Writing of end-user support and training documentation regarding (current and new) information systems;

Preparation of reference and maintenance manuals and other technical documentation in consultation with developers, system architects and software architects;

Communication abilities:

o Written communication must be clear, concise, unambiguous and easy to read.

Knowledge in IT Service Management and/or Risk frameworks, and/or international standards.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 754272582

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