Technical Analyst (MS Dynamics 365 CRM) // Up to 60k + Package // 2 Days in Manchester per week // Industry Leading Business (Risk management & Consultancy Solutions)

Summary

My client is seeking a Technical Analyst (Dynamics CRM) to join their team. The company have grown significantly through acquisitions, and as they integrate multiple new businesses, the Technical Analyst will play a pivotal role in the deployment and rollout of Dynamics CRM across the organisation. The role entails a unique blend of business engagement and technical responsibilities.

Key Responsibilities:

Strong working experience with MS Dynamics 365 - Technical experience required.
Proficiency in extracting raw data from the system and correlating it to identify discrepancies or inaccuracies, with advanced skills in Excel.
Ability to analyse processes within the CRM system and troubleshoot to determine the root causes of issues.
Proficient in interrogating the backend of the system, including understanding how forms are built, identifying field names, uncovering hidden fields, and comprehending processes within the system.
Thorough understanding of business workflows that occur behind the scenes in CRM systems.
Outstanding communication skills with a proven ability to work directly with clients of the business to build and maintain relationships.
Experience gathering business requirements from both internal and external employees to ensure alignment between business needs and system capabilities