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OnSite Support(OSS) - HCL Technologies Ltd -Sassenheim,Netherlands

Posted on Sep 6, 2019 by HCL GB Ltd

Sassenheim, Zuid-Holland, Netherlands
IT
Immediate Start
Annual Salary
Full-Time

Work Location - Sassenheim,Netherlands

Job Type - Fixed Term Contractor (On the Payroll of HCL) for a fixed term term Period

Language Required - English (Required)/Local Language(Desirable)

Job Description as below:

General Description

Responsibilities :-

Candidate should have VIP Support experience as well.

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Issues related to Lotus Notes client, office 365, OS win7/win10 etc.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Asset request handling

Asset ordering/moving from one location to other location

Asset tracking on all the location

Working on onboarding/off boarding process

Coordinating with vendor on quotation/ordering and delivery

participate on weekly/Monthly call with client/vendor/FSO

Proactive forecasting on asset and issue observed

Technical Requirements

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands on experience in troubleshooting Lotus Notes

Windows Operating systems

Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008, windows2012

Knowledge of Active Directory, office 365

ITSM ticketing tools such as Service Now

Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (eg Explorer, Chrome, Firefox),

VPN and remote dial-in users

Support for laptop, desktops, and printers

PDA and blackberry/iPhone support

Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Asset management life cycle

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills [B2 LEVEL]

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL's value and its methodology

Other Skills/Experience

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

Ability to learn new information quickly and the willingness to do so at all times.

Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.

Customer Focus

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

Years of Experience

Total: 3-4 years. of University education post High school (B.Sc. or Diploma)

Relevant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,

Certification requirements

- Preferred MCP/MSCE/MSCA or HDI CSS

- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements

- Bachelors/Masters/Equivalent

Sassenheim

Reference: 753152028

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