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Applications Consultant (France)

Posted on Sep 5, 2019 by Scene One Ltd

Paris, France
IT
Immediate Start
Annual Salary
Full-Time

Applications Consultant - France - cExcellent package available

The Bilingual Applications Consultant will be required to:

  • Deliver training and application consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
  • Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
  • Focus on Contact Center best practices & processes around workforce management, quality and/or automation.
  • Drive successful delivery of contact center performance improvement recommendations resulting in highly satisfied, referenceable clients.
  • Develop presentations and present consulting recommendations.
  • Support Account Executives in identifying additional opportunities

Key Responsibilities:

  • Drive effective product usage by setting up solutions aligned to client business needs: Set up application users, database configuration, forms and workflows according to client business processes
  • Deliver on site and remote application training and consulting services that create measurable value that leverage clients' investment in technology thereby improving ROI as well as profit for the business
  • Deliver consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices
  • Focus on contact center best practices & processes.
  • Analyse new and existing customers KPI performance and develop contact center improvement plans.
  • Deliver services and solutions that create measurable value that leverage clients' investment in technology thereby improving ROI as well as profit for the business
  • Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients
  • Support Account Executives in identifying additional services and solution opportunities.

Required Experience:

  • French native/fluent and English (preferred)
  • Domain experience with contact center Workforce Management; Process Automation (Robotics); or Quality Management solutions.
  • Ability to work flexibly and independently in a fluid, start-up like environment.
  • Ability to work successfully with clients and business partners directly.
  • Excellent problem-solving ability in high pressure situations.
  • Excellent verbal, written communication, and presentation skills are a must.

Reference: 752862899

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