FP&A Training Support

Hays Specialist Recruitment

Posted on Jul 10, 2024 by Hays Specialist Recruitment
London, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Your new company
HAYS are currently partnered with a nationally respected Not-For-Profit organisation based in London who are looking to hire an experienced 1st Line Support Engineer to support the rollout of the Financial Planning & Analysis module across the organisation by providing technical support and training to users of the module.

The position:

  • Type: Contract
  • Day Rate: £200 p/d - 300 p/d inside IR35
  • Client: Not-For-Profit Organisation
  • Day to Day: Hybrid 2/3 days on-site (Denmark Hill, Camberwell)

Your new role
Main Responsibilities:

  • Be the first point of contact for refresher training and support calls for FP&A queries
  • Receive, log, and manage calls from UKI staff using the Sys Admin service desk management system.
  • Provide appropriate support to end users with queries relating to FP&A.
  • Collate and share FAQs with Project Lead for publication on staff Intranet.
  • Deliver a high level of customer service to resolve customer queries and provide support to adopt the new system.
  • Liaise with FP&A Lead and system admin colleagues where calls cannot be resolved at the first point of contact.
  • Be aware of the Finance Department's aims, policies, processes, and procedures in order to ensure that customers receive consistent messages.
  • Have an understanding of the organisation's goals and activities (the 'business' of the organisation)

The successful candidate will have the following:

  • Experience of using Unit4 ERP and FP&A software
  • Experience of service desk support
  • Experience of providing training support for new system adoption
  • Good interpersonal skills to engage with budget holders and groups to facilitate learning.
  • Good questioning techniques to elicit the relevant information and provide the support necessary to resolve problems.
  • Good organisation skills and proficient in the use of Microsoft Office to aid the creation and delivery of training sessions.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2791898047

https://jobs.careeraddict.com/post/92831160

This Job Vacancy has Expired!

Hays Specialist Recruitment

FP&A Training Support

Hays Specialist Recruitment

Posted on Jul 10, 2024 by Hays Specialist Recruitment

London, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Your new company
HAYS are currently partnered with a nationally respected Not-For-Profit organisation based in London who are looking to hire an experienced 1st Line Support Engineer to support the rollout of the Financial Planning & Analysis module across the organisation by providing technical support and training to users of the module.

The position:

  • Type: Contract
  • Day Rate: £200 p/d - 300 p/d inside IR35
  • Client: Not-For-Profit Organisation
  • Day to Day: Hybrid 2/3 days on-site (Denmark Hill, Camberwell)

Your new role
Main Responsibilities:

  • Be the first point of contact for refresher training and support calls for FP&A queries
  • Receive, log, and manage calls from UKI staff using the Sys Admin service desk management system.
  • Provide appropriate support to end users with queries relating to FP&A.
  • Collate and share FAQs with Project Lead for publication on staff Intranet.
  • Deliver a high level of customer service to resolve customer queries and provide support to adopt the new system.
  • Liaise with FP&A Lead and system admin colleagues where calls cannot be resolved at the first point of contact.
  • Be aware of the Finance Department's aims, policies, processes, and procedures in order to ensure that customers receive consistent messages.
  • Have an understanding of the organisation's goals and activities (the 'business' of the organisation)

The successful candidate will have the following:

  • Experience of using Unit4 ERP and FP&A software
  • Experience of service desk support
  • Experience of providing training support for new system adoption
  • Good interpersonal skills to engage with budget holders and groups to facilitate learning.
  • Good questioning techniques to elicit the relevant information and provide the support necessary to resolve problems.
  • Good organisation skills and proficient in the use of Microsoft Office to aid the creation and delivery of training sessions.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2791898047

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