IT Trainer (iManage)

Michael Page Technology

Posted on Jul 10, 2024 by Michael Page Technology
West Midlands, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

We are recruiting for a skilled iManage IT Trainer and support Specialist. The role will be supporting our clients most business-critical systems, with a particular focus on an iManage 10 and Windows 11.

Client Details

  • A leading global Law Firm

Description

  • Design, develop and conduct a training programme for users of core business systems focusing initially on iManage and Windows 11.
  • Close liaison with IT staff members in Infrastructure, Service Desk and Applications Teams, in addition to key business Stakeholders
  • Assistance with User Acceptance Testing and to IT Testing staff
  • Liaison with users and technical teams to provide feedback on upgraded systems.
  • Training needs analysis and IT skills gap analysis
  • Delivery of high-quality role specific on-line distance learning and in-person IT Training
  • Organisation and promotion of training courses
  • Post implementation tailored at desk support to users.
  • Effective support to users to navigate the learning curve.
  • Strong support to the IT function in managing user adoption.
  • Design and creation of a framework for introductory IT Training to new starters
  • Regular progress reporting to IT Managers and Stakeholders
  • Maintain updated training records
  • Evaluation of the effectiveness of training provision
  • Technical knowledge, professional qualifications and experience

Profile

  • Experience with IManage, Intapp and Inprotech
  • Proven experience as an IT Trainer, with a focus on iManage
  • Previous experience in application testing and support.
  • Knowledge of iManage, MS Office and Windows
  • An understanding of workflow/case management systems
  • Proven experience of designing and implementing training programmes
  • Ability to create and develop training materials including online training interactions.
  • Confidence in handling stakeholders and working collaboratively within a team.
  • Possess excellent verbal and written communication skills.
  • Articulate and capable of managing stakeholders at all levels.
  • A team player with confidence in facilitating training sessions and collaborating on projects.
  • Willingness to travel to UK offices, with the main hub located in the West midlands.

Job Offer

  • Working for a Global Law Firm
  • Competitive salary
  • Join a great team
  • Hybrid Working
  • Occasional overseas travel

Reference: 2791854416

https://jobs.careeraddict.com/post/92831131
Michael Page Technology

IT Trainer (iManage)

Michael Page Technology

Posted on Jul 10, 2024 by Michael Page Technology

West Midlands, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

We are recruiting for a skilled iManage IT Trainer and support Specialist. The role will be supporting our clients most business-critical systems, with a particular focus on an iManage 10 and Windows 11.

Client Details

  • A leading global Law Firm

Description

  • Design, develop and conduct a training programme for users of core business systems focusing initially on iManage and Windows 11.
  • Close liaison with IT staff members in Infrastructure, Service Desk and Applications Teams, in addition to key business Stakeholders
  • Assistance with User Acceptance Testing and to IT Testing staff
  • Liaison with users and technical teams to provide feedback on upgraded systems.
  • Training needs analysis and IT skills gap analysis
  • Delivery of high-quality role specific on-line distance learning and in-person IT Training
  • Organisation and promotion of training courses
  • Post implementation tailored at desk support to users.
  • Effective support to users to navigate the learning curve.
  • Strong support to the IT function in managing user adoption.
  • Design and creation of a framework for introductory IT Training to new starters
  • Regular progress reporting to IT Managers and Stakeholders
  • Maintain updated training records
  • Evaluation of the effectiveness of training provision
  • Technical knowledge, professional qualifications and experience

Profile

  • Experience with IManage, Intapp and Inprotech
  • Proven experience as an IT Trainer, with a focus on iManage
  • Previous experience in application testing and support.
  • Knowledge of iManage, MS Office and Windows
  • An understanding of workflow/case management systems
  • Proven experience of designing and implementing training programmes
  • Ability to create and develop training materials including online training interactions.
  • Confidence in handling stakeholders and working collaboratively within a team.
  • Possess excellent verbal and written communication skills.
  • Articulate and capable of managing stakeholders at all levels.
  • A team player with confidence in facilitating training sessions and collaborating on projects.
  • Willingness to travel to UK offices, with the main hub located in the West midlands.

Job Offer

  • Working for a Global Law Firm
  • Competitive salary
  • Join a great team
  • Hybrid Working
  • Occasional overseas travel

Reference: 2791854416

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