CRM Business Analyst

TEKsystems

Posted on Jul 10, 2024 by TEKsystems
Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

Description:

We are seeking an experienced CRM Business Analyst with strong knowledge of Microsoft Dynamics 365 CRM system. The successful candidate will be an expert in business requirement gathering, business analysis, functional testing, release note preparations, user forum management, user experience design, providing end-user trainings and will have a good understanding of technical challenges, with proven experience in MS Dynamics 365 CRM system and working with agile teams.

The BA will work with the CRM project team, the most important aspect of the role would be understanding business requirements, analysing, consolidating, collecting requirements, solving conflicts in requirements, completing functional testing, providing training to end-users, preparing training materials, managing end-user forums. The CRM product delivery team works with agile methodology, the successful candidate will be expected to join daily stand-ups, sprint planning and reviews etc. MS CRM product experience would be very useful as it would allow the BA to be familiar with the specific challenges of the project and the system. The rollout of the CRM project starts as of 1 July, so the person would be joining in the early stages of the project.

Perfect candidate:

An experienced Business Analyst with good communication skills, ability to consolidate requirements into an organisation-wide solution and relay it to technical teams.

General Information:

Start date: 01.09.2024

Latest start date: September 2024

End date: 12 months contract

Extension: to be confirmed

Work location: Basel

Workload: 100%

Travelling: n/a

On Call: n/a

Tasks & Responsibilities:

Gather and consolidate business requirements from business users

Solve CRM requirement conflicts among business units

Analyse business requirements considering the technology abilities and challenges

Provide solutions to optimize business processes, functions and user experience

Closely collaborate with CRM business end-users and the implementation team

Do CRM functional testing

Prepare training materials

Provide end user trainings

Prepare materials to support change management

Manage CRM user forum

Actively contribute to the agile delivery of the implementation team

Must haves:

At least 5 years of experience as a Business Analyst, ideally working with Microsoft CRM Dynamics 365 product in an international environment (*)

Experience in CRM business requirement analysis (*)

Experience in providing end-user trainings (*)

Experience in CRM functional testing (*)

Experience in working within an agile implementation team (*)

Interpersonal skills:

Team player

Excellent communication and presentation skills (oral and written English)

Proactive, flexible and customer focused

Good problem-solving skills

Nice to have:

Certificates in MS Dynamics 365, Power Platforms would be an advantage

Skills:

  • Dynamics
  • CRM
  • 365
  • Agile
  • Power Platform
  • finance
  • Testing

Job Title: CRM Business Analyst

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.


Reference: 2791753279

https://jobs.careeraddict.com/post/92828041

This Job Vacancy has Expired!

TEKsystems

CRM Business Analyst

TEKsystems

Posted on Jul 10, 2024 by TEKsystems

Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

Description:

We are seeking an experienced CRM Business Analyst with strong knowledge of Microsoft Dynamics 365 CRM system. The successful candidate will be an expert in business requirement gathering, business analysis, functional testing, release note preparations, user forum management, user experience design, providing end-user trainings and will have a good understanding of technical challenges, with proven experience in MS Dynamics 365 CRM system and working with agile teams.

The BA will work with the CRM project team, the most important aspect of the role would be understanding business requirements, analysing, consolidating, collecting requirements, solving conflicts in requirements, completing functional testing, providing training to end-users, preparing training materials, managing end-user forums. The CRM product delivery team works with agile methodology, the successful candidate will be expected to join daily stand-ups, sprint planning and reviews etc. MS CRM product experience would be very useful as it would allow the BA to be familiar with the specific challenges of the project and the system. The rollout of the CRM project starts as of 1 July, so the person would be joining in the early stages of the project.

Perfect candidate:

An experienced Business Analyst with good communication skills, ability to consolidate requirements into an organisation-wide solution and relay it to technical teams.

General Information:

Start date: 01.09.2024

Latest start date: September 2024

End date: 12 months contract

Extension: to be confirmed

Work location: Basel

Workload: 100%

Travelling: n/a

On Call: n/a

Tasks & Responsibilities:

Gather and consolidate business requirements from business users

Solve CRM requirement conflicts among business units

Analyse business requirements considering the technology abilities and challenges

Provide solutions to optimize business processes, functions and user experience

Closely collaborate with CRM business end-users and the implementation team

Do CRM functional testing

Prepare training materials

Provide end user trainings

Prepare materials to support change management

Manage CRM user forum

Actively contribute to the agile delivery of the implementation team

Must haves:

At least 5 years of experience as a Business Analyst, ideally working with Microsoft CRM Dynamics 365 product in an international environment (*)

Experience in CRM business requirement analysis (*)

Experience in providing end-user trainings (*)

Experience in CRM functional testing (*)

Experience in working within an agile implementation team (*)

Interpersonal skills:

Team player

Excellent communication and presentation skills (oral and written English)

Proactive, flexible and customer focused

Good problem-solving skills

Nice to have:

Certificates in MS Dynamics 365, Power Platforms would be an advantage

Skills:

  • Dynamics
  • CRM
  • 365
  • Agile
  • Power Platform
  • finance
  • Testing

Job Title: CRM Business Analyst

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Reference: 2791753279

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