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2nd Line 365 - IT Engineer - MSP

Posted on Sep 5, 2019 by IT IN BUSINESS

Elstree, Hertfordshire, United Kingdom
IT
Immediate Start
£18k - £30k Annual
Full-Time

Job Description

A well established and reputable IT Service Provider (MSP) with customers operating locally and across different continents are looking for exceptional candidates with a passion and drive for delivering world class support -Essentially, Techno-Geeks who can speak human!
You must be self-driven and have a true passion for learning and adapting emerging technologies. A great dynamic working environment with opportunity and exposure to various technologies and to progress in your career.

  • Experience: Support and Microsoft 365: 1 years (Required)
  • Licence: Driving License (Required)
  • Locality: Within 1 hours commute (Required) Please note to be considered for these positions you must have a driving licence and be within 1 hours commutable distance to our office in WD6.

The Company

IT IN BUSINESS are a 14 years old Managed IT Service Provider. We have a solid, stable background and have been growing our clientele, offerings and technology since. We service customers operating locally, in the UK and across different continents. We have a true passion and drive for technology and are at the forefront of adapting new and emerging technologies.
The ideal candidate will have the following

  • Experience of providing IT Support in a commercial environment
  • Ability to Communicate professionally taking ownership and initiative at all levels
  • Excellent interpersonal skills
  • Demonstrate excellent service desk ethos, organisation, attention to detail, record keeping and professional discipline
  • Have exceptional ability to quickly identify root cause and resolve complicated technical issues
  • Ability to liaise with third parties working to time targets
  • A good understanding of backup and security principles
  • Ability to work occasional out of hours/travel to London
  • Former experience in customer facing role
  • Commitment to train and gain
  • A quick self learner of latest technologies
  • Investigation of repeat failures and establishing root cause
  • Minimal supervision required
  • Ability to research and troubleshoot
  • Rebuilds of machines/virtual machines and Servers
  • Troubleshooting of all types of applications
  • Passion for emerging technologies

Essential technical skills

  • Networking/Firewalls
  • Server and Desktop Hardware
  • Windows 8,10, Office 365 Admin
  • Windows Server 2008 onwards
  • Active Directory and Group Policy
  • 365, Exchange, Active Directory, Azure, Server, Virtualization, Backup, Teams, etc
  • Mobile technologies(Android, iOS)

Beneficial

  • Exposure to VMWare/Hyper-V or other visualization platforms/tools
  • Scripting, Powershell, Monitoring tools
  • Experience in remote support tools, helpdesk systems (Connectwise, Labtech, Kaseya, Autotask, etc),
  • Experience with a service provider and busy helpdesk/NOC
  • Microsoft 365 and Azure administration, Cisco, Meraki, Watchguard, SQL Server, Intune, Enterprise Mobility + Security, Cloud, MDM, SSO, UTMs
  • Any MTA/MCSA/MCSE/CCNA or similar is advantageous.

The Package:

  • Salary dependent upon experience and skills. Up to £30k
  • 22 days annual leave
  • 40 hours a week during standard business hours
  • Great working environment with lots of room for development and extras
  • Job Types: Full-time, Permanent

You will be required to work 40 hours a week during standard business hours; Monday - Friday 8:30 AM - 5: 30 PM.

Job Types: Full-time, Permanent

Salary: £18,000.00 to £30,000.00/year

Application QuestionsYou have requested that Indeed ask candidates the following questions:

  • How many years of Support and 365 experience do you have?
  • Do you have the following licence or certification: Driving License?

Reference: 752828591

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