Network Support Analyst - Fortinet, SD-WAN, FortiGate

NST Recruitment Limited

Posted on Jul 5, 2024 by NST Recruitment Limited
Not Specified, United Kingdom
IT
Immediate Start
£50k - £50k Annual
Full-Time

Overview

You have the chance to join a growing Digital IT Services Provider, based in the UK, who specialise in workplace, network, and cloud transformation. As part of the Operations Team, the Network Support Analyst will focus on customer support, optimisation delivery, and project deployments across key technical pillars.

Key Responsibilities for the Network Support Analyst:

  • Diagnose and resolve complex issues with SDWAN, SD-Branch, and Endpoint network authentication.
  • Meet customer SLAs and operational KPIs.
  • Follow company and customer procedures for live environment changes.
  • Provide after-hours support on an on-call basis.
  • Collaborate with internal teams, vendors, and customers to resolve issues and escalations.
  • Identify opportunities for operational efficiency and customer satisfaction improvements.
  • Handle escalated support queries to resolution.
  • Visit customer sites for support or project activities as needed.
  • Proactively log issues in company and customer environments.
  • Adhere to ITIL principles.
  • Maintain and promote a strong customer service culture.

Key Requirements for the Network Support Analyst:

  • 3+ years' experience in a similar role.
  • A good understanding of Fortinet SD-WAN and SD-Branch.
  • Networking troubleshooting connectivity issues.
  • Network authentication 802.1X.
  • FortiGate Firewall technology knowledge and experience.
  • Ability to analyse logs and Wireshark captures.
  • Fortinet portfolio inc UTM, Forti Manager, FortiAnalyzer.
  • Able to manage time effectively to ensure targets are met.
  • Must be able to work as part of a team.
  • Good communication skills.
  • Personal drive to continuously improve skills and experience.

*Shift Pattern - Full Time*


Reference: 2789020350

https://jobs.careeraddict.com/post/92746407

This Job Vacancy has Expired!

NST Recruitment Limited

Network Support Analyst - Fortinet, SD-WAN, FortiGate

NST Recruitment Limited

Posted on Jul 5, 2024 by NST Recruitment Limited

Not Specified, United Kingdom
IT
Immediate Start
£50k - £50k Annual
Full-Time

Overview

You have the chance to join a growing Digital IT Services Provider, based in the UK, who specialise in workplace, network, and cloud transformation. As part of the Operations Team, the Network Support Analyst will focus on customer support, optimisation delivery, and project deployments across key technical pillars.

Key Responsibilities for the Network Support Analyst:

  • Diagnose and resolve complex issues with SDWAN, SD-Branch, and Endpoint network authentication.
  • Meet customer SLAs and operational KPIs.
  • Follow company and customer procedures for live environment changes.
  • Provide after-hours support on an on-call basis.
  • Collaborate with internal teams, vendors, and customers to resolve issues and escalations.
  • Identify opportunities for operational efficiency and customer satisfaction improvements.
  • Handle escalated support queries to resolution.
  • Visit customer sites for support or project activities as needed.
  • Proactively log issues in company and customer environments.
  • Adhere to ITIL principles.
  • Maintain and promote a strong customer service culture.

Key Requirements for the Network Support Analyst:

  • 3+ years' experience in a similar role.
  • A good understanding of Fortinet SD-WAN and SD-Branch.
  • Networking troubleshooting connectivity issues.
  • Network authentication 802.1X.
  • FortiGate Firewall technology knowledge and experience.
  • Ability to analyse logs and Wireshark captures.
  • Fortinet portfolio inc UTM, Forti Manager, FortiAnalyzer.
  • Able to manage time effectively to ensure targets are met.
  • Must be able to work as part of a team.
  • Good communication skills.
  • Personal drive to continuously improve skills and experience.

*Shift Pattern - Full Time*

Reference: 2789020350

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