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End User/Server Support Engineer

Posted on Sep 4, 2019 by Request Technology - Kyle Honn

Northbrook, IL 60062
Immediate Start
$50k - $65k Annual

End User/Server Support Engineer


  • Bachelor's Degree in Computer Technology or related field or equivalent experience desired
  • 2+ years experience in computer hardware and software installation and maintenance desired
  • Configure and Install network/server and wireless equipment
  • Provide tech support to customers through on-site visits, phone, and web
  • Use Internal Team Members, Vendor Support, Online Research and troubleshooting to resolve Level 1-3 issues related to Windows PCs/Servers, E-mail, Route/Switch/Firewall, Wireless LAN and VoIP phone systems
  • Self-motivated, organized and willing to learn.
  • Cisco CCNA is required - additional Cisco Certifications are preferred
  • Strong knowledge of and hands-on experience with Microsoft Windows Server operating systems (Server 2008, 2012 and 2016 and SBS 2008, 2011)
  • Strong knowledge of and hands-on experience with Microsoft Windows desktop operating systems (Windows 8 and 10)
  • Strong knowledge of and hands-on experience with Firewall and security technology (Cisco ASA, SonicWALL and Meraki preferred)
  • Strong knowledge of and hands-on experience Email systems (O365, Google and Microsoft Exchange Server 2010, 2013, 2016)
  • Strong knowledge of Wireless Systems (Cisco and Meraki)
  • Strong Knowledge of Cloud-based backup solutions
  • Strong knowledge of and hands-on experience with Active Directory
  • Experience with supporting mobile devices - (Android, iPhone, iPad)
  • MCP required but higher Microsoft certifications preferred
  • Must have the ability to prioritize work assignments and give attention to detail
  • Experience administering Cisco WLAN and Cisco VoIP is a plus
  • Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware
  • Ability to deploy software using Network/Server/MDM based software installation
  • Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console
  • Installation and design of Wireless Networks (Cisco and Meraki)
  • Knowledge and support of Wireless networks (Cisco and Meraki)
  • Installation of Router and Switches (Cisco)
  • Installation of all new desktop computers, Servers, and computer-related equipment (printers and other peripherals)
  • Installation and troubleshoot use of interactive teaching solutions (boards & projectors)
  • Repair and replace non-functioning computer equipment
  • Create, maintain and update all required computer images
  • Maintain and upgrade networking equipment as required
  • Install and support of software and updates as necessary
  • Maintaining software license compliance records
  • Maintain appropriate physical security and control of all computer assets
  • Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions)
  • Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs

If this is an opportunity that you're interested in please email your resume to:

(see below)

Reference: 752504693

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