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Customer Care Associate

Posted on Sep 4, 2019 by Gazelle Global Consulting

Cork, Ireland
Customer Service
Immediate Start
€25k - €26k Annual

English Speaking | Customer Care Associate | Cork, Ireland

Customer Care Associate (English Speaking) is required for an increasingly busy team working for a market-leading company. The successful candidate will be the first point of contact for customers and will provide the best and most cost-effective solution to the end customer.

Responsibilities of the Customer Care Associate (English Speaking):
Act as the primary country contact for customers on all escalations
Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls to enable dispatch of Client & Multi-vendor consumables to customers
Co-ordinate all Break/Fix calls to enable dispatch of Client & Multi-vendor engineers to customers
Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close
Flexibility to take on additional tasks as directed by Team Lead
Validate Customer details and requirements on data entry, categorise and deal with appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls

Requirements for the Customer Care Associate (English Speaking) role:
Fluent in English
Experience with working in call-centre or as a customer care/support
Knowledge of Computers

Start date: Immediately
Salary: €26,000 per annum
Duration: 1 Year fixed term contract

This role is suitable for a Customer Care Associate (English Speaking) who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration

Reference: 752437861

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