ITIL Production Operations Server Administration 3rd Shift

Request Technology - Craig Johnson

Posted on Jun 21, 2024 by Request Technology - Craig Johnson
Dallas, TX, 75201
IT
Immediate Start
$100k - $120k Annual
Full-Time

*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week*

*Position is bonus eligible*

Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Responsibilities:

  • Focus on shifting the overall operational posture from re-active to pro-active
  • Analyze and report upon Production performance CI opportunities
  • Analyze and report upon Production capacity CI opportunities
  • Analyze and report upon Production critical-path processing CI opportunities
  • Stand-up SWATs if when needed to drive resolution of ongoing Production issues
  • Identifies and diagnoses complex problems and factors affecting Production performance
  • Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
  • Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
  • Consult & evangelize for operational best practices
  • Collaborate across domains (ie. network, DB etc) to assist with application tuning
  • Adhere to any/all Production security requirements and best practices
  • Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
  • Actively participate in Incident, Problem & Change as a shepherd for all things Production
  • Analyze repeating alerts to pro-actively identify environmental issues
  • Surface any/all environmental & operational risks identified
  • Evangelize for repeatable automated processes that can be scaled
  • Prioritizes and align efforts to Production availability requirements and business priorities
  • After hours, weekend work may be required during off hours maintenance windows.

Qualifications:

  • [Required] Working knowledge of ITIL principles
  • [Required] Understands technical monitoring and metrics
  • [Required] Sophisticated understanding of enterprising technology
  • [Required] Mature understanding of the relationship between software and hardware
  • [Required] Knowledge of Clearing and Finance industry
  • [Required] Knowledge of Application life cycle and deployment
  • [Required] Problem/Incident management experience
  • [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline
  • [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience
  • [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

Reference: 2780209524

https://jobs.careeraddict.com/post/92187312

This Job Vacancy has Expired!

Request Technology - Craig Johnson

ITIL Production Operations Server Administration 3rd Shift

Request Technology - Craig Johnson

Posted on Jun 21, 2024 by Request Technology - Craig Johnson

Dallas, TX, 75201
IT
Immediate Start
$100k - $120k Annual
Full-Time

*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week*

*Position is bonus eligible*

Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Responsibilities:

  • Focus on shifting the overall operational posture from re-active to pro-active
  • Analyze and report upon Production performance CI opportunities
  • Analyze and report upon Production capacity CI opportunities
  • Analyze and report upon Production critical-path processing CI opportunities
  • Stand-up SWATs if when needed to drive resolution of ongoing Production issues
  • Identifies and diagnoses complex problems and factors affecting Production performance
  • Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
  • Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
  • Consult & evangelize for operational best practices
  • Collaborate across domains (ie. network, DB etc) to assist with application tuning
  • Adhere to any/all Production security requirements and best practices
  • Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
  • Actively participate in Incident, Problem & Change as a shepherd for all things Production
  • Analyze repeating alerts to pro-actively identify environmental issues
  • Surface any/all environmental & operational risks identified
  • Evangelize for repeatable automated processes that can be scaled
  • Prioritizes and align efforts to Production availability requirements and business priorities
  • After hours, weekend work may be required during off hours maintenance windows.

Qualifications:

  • [Required] Working knowledge of ITIL principles
  • [Required] Understands technical monitoring and metrics
  • [Required] Sophisticated understanding of enterprising technology
  • [Required] Mature understanding of the relationship between software and hardware
  • [Required] Knowledge of Clearing and Finance industry
  • [Required] Knowledge of Application life cycle and deployment
  • [Required] Problem/Incident management experience
  • [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline
  • [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience
  • [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

Reference: 2780209524

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