IT Support Technician

Venesky-Brown

Posted on Jun 21, 2024 by Venesky-Brown
Edinburgh, Midlothian, United Kingdom
IT
Immediate Start
£13.2 - £13.2 Hourly
Contract/Project - Remote
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Technician for a 13 week contract on a rate of £13.21/hour (PAYE).

Responsibilities:

- Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
- Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue.
- Analyse, diagnose, and resolve incidents, including escalating issues to third parties.
- Ensure asset management information for the technology estate is current and recorded.
- Update customers regarding service statuses, planned maintenance and service interruptions following communication procedures.
- Deliver remote support to regional gardens and hybrid workers.
- Assist in maintaining IT support procedure and process documentation.
- Advise users on IT policy and promoting good working practice with technology.
- Support improvements to systems and processes to ensure cyber security.
- Improvement of customer satisfaction through effective communication and reduction response times.
- Develop technical documentation for the internal team and for users in the form of Knowledge Base articles.
- Advise users on application and technology usage.
- Assist in maintaining user awareness of current cyber issues and identifying and reporting any cyber incidents or concerns.
- Support event audio-visual set up and delivery.
- Oversee peripheral AV equipment support and maintenance.
- Provide support for printer fleet including managing incidents with managed service provider.
- Maintain Microsoft Active Directory user accounts, including executing incoming requests for changes, provisioning new users, changing group membership, security settings and following workflows for leavers and their data.
- Build, deploy, maintain, update, and repair end-user computer hardware devices.
- Liaise with third-party support technicians for warranty calls.
- Apply software images and updates to end user devices, reacting to and escalating requests for changes.
- Assist in embedding secure working practices in organisational culture.

Essential Skills:

- Excellent communication skills, both verbal and written
- Excellent customer service skills
- 12 months practical experience of an IT service desk environment
- Able to work autonomously; prioritising and managing workloads
- Good attention to detail
- Good problem-solving skills
- Ability to diagnose hardware and software problems and resolve, or escalate as required
- Excellent understanding of PC and peripheral architecture
- Understanding of IT Network and remote working fundamentals
- Ability to follow departmental guidelines and procedures
- Ability to work with staff at all levels and provide practical training and knowledge transfer
- Good understanding and experience of Microsoft Windows operations systems and productivity applications
- Microsoft Office 365 suite
- Good understanding and experience of Android operating system and smartphone/tablet products
- Working knowledge of Microsoft Active Directory account administration and Group Policy
- Experience supporting Audio/Visual systems including hybrid meeting systems
- Understanding of working in an ITIL-based Service Desk environment
- Good understanding of Apple MacOS, iOS and associated products
- SVQ Level 3, HNC or equivalent experience
- Professional accreditation in Microsoft products

If you would like to hear more about this opportunity please get in touch.

Reference: 2780093003

https://jobs.careeraddict.com/post/92182735

This Job Vacancy has Expired!

Venesky-Brown

IT Support Technician

Venesky-Brown

Posted on Jun 21, 2024 by Venesky-Brown

Edinburgh, Midlothian, United Kingdom
IT
Immediate Start
£13.2 - £13.2 Hourly
Contract/Project - Remote
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Technician for a 13 week contract on a rate of £13.21/hour (PAYE).

Responsibilities:

- Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
- Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue.
- Analyse, diagnose, and resolve incidents, including escalating issues to third parties.
- Ensure asset management information for the technology estate is current and recorded.
- Update customers regarding service statuses, planned maintenance and service interruptions following communication procedures.
- Deliver remote support to regional gardens and hybrid workers.
- Assist in maintaining IT support procedure and process documentation.
- Advise users on IT policy and promoting good working practice with technology.
- Support improvements to systems and processes to ensure cyber security.
- Improvement of customer satisfaction through effective communication and reduction response times.
- Develop technical documentation for the internal team and for users in the form of Knowledge Base articles.
- Advise users on application and technology usage.
- Assist in maintaining user awareness of current cyber issues and identifying and reporting any cyber incidents or concerns.
- Support event audio-visual set up and delivery.
- Oversee peripheral AV equipment support and maintenance.
- Provide support for printer fleet including managing incidents with managed service provider.
- Maintain Microsoft Active Directory user accounts, including executing incoming requests for changes, provisioning new users, changing group membership, security settings and following workflows for leavers and their data.
- Build, deploy, maintain, update, and repair end-user computer hardware devices.
- Liaise with third-party support technicians for warranty calls.
- Apply software images and updates to end user devices, reacting to and escalating requests for changes.
- Assist in embedding secure working practices in organisational culture.

Essential Skills:

- Excellent communication skills, both verbal and written
- Excellent customer service skills
- 12 months practical experience of an IT service desk environment
- Able to work autonomously; prioritising and managing workloads
- Good attention to detail
- Good problem-solving skills
- Ability to diagnose hardware and software problems and resolve, or escalate as required
- Excellent understanding of PC and peripheral architecture
- Understanding of IT Network and remote working fundamentals
- Ability to follow departmental guidelines and procedures
- Ability to work with staff at all levels and provide practical training and knowledge transfer
- Good understanding and experience of Microsoft Windows operations systems and productivity applications
- Microsoft Office 365 suite
- Good understanding and experience of Android operating system and smartphone/tablet products
- Working knowledge of Microsoft Active Directory account administration and Group Policy
- Experience supporting Audio/Visual systems including hybrid meeting systems
- Understanding of working in an ITIL-based Service Desk environment
- Good understanding of Apple MacOS, iOS and associated products
- SVQ Level 3, HNC or equivalent experience
- Professional accreditation in Microsoft products

If you would like to hear more about this opportunity please get in touch.

Reference: 2780093003

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