Customer Support Engineer

CV-Library

Posted on Jun 20, 2024 by CV-Library
Aldermaston, Berkshire, United Kingdom
IT
Immediate Start
£24k - £45k Annual
Full-Time
Job Description/Responsibilities

To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.

Responsibilities will include but are not limited to:

* Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

* Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.

* Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.

* Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

* Supporting field services, in a ‘hands-on’ role that may require international travel.

* Provide the sales team with technical support on company products and applications.

Desired Skills and Experience

Essential

* Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).

* Good background of maths and physics

* Problem solving mind-set

* Good understanding of scientific and technical English

* Computer literate

Desirable

* Experience in a research environment.

* Familiarity with sampling theory and cybernetics (control theory).

* Interest in Earth Science interest in geotechnology/Physics with Maths

* Knowledge of programming in in a well-known language.

* Experience of providing support externally to an international client base.

Demonstrable Character Traits

* High level problem solving ability

* Logical thinker

* Excellent communication skills, both internally and with customers

* Proactive, self-motivated and organised.

* A strong willingness to learn and develop

Personal

* Energetic and self-motivated

* Able to manage multiple priorities under pressure

* Can work both independently or within a team

* Persistent

* Unbounded enthusiasm

* Self-driven

Additional Points that count in your favour

* Practical hobbies and personal interests will likely reflect a practical nature

* Multilingual capability could be beneficial

Reference: 221866328

https://jobs.careeraddict.com/post/92154674

This Job Vacancy has Expired!

CV-Library

Customer Support Engineer

CV-Library

Posted on Jun 20, 2024 by CV-Library

Aldermaston, Berkshire, United Kingdom
IT
Immediate Start
£24k - £45k Annual
Full-Time
Job Description/Responsibilities

To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.

Responsibilities will include but are not limited to:

* Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

* Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.

* Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.

* Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

* Supporting field services, in a ‘hands-on’ role that may require international travel.

* Provide the sales team with technical support on company products and applications.

Desired Skills and Experience

Essential

* Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).

* Good background of maths and physics

* Problem solving mind-set

* Good understanding of scientific and technical English

* Computer literate

Desirable

* Experience in a research environment.

* Familiarity with sampling theory and cybernetics (control theory).

* Interest in Earth Science interest in geotechnology/Physics with Maths

* Knowledge of programming in in a well-known language.

* Experience of providing support externally to an international client base.

Demonstrable Character Traits

* High level problem solving ability

* Logical thinker

* Excellent communication skills, both internally and with customers

* Proactive, self-motivated and organised.

* A strong willingness to learn and develop

Personal

* Energetic and self-motivated

* Able to manage multiple priorities under pressure

* Can work both independently or within a team

* Persistent

* Unbounded enthusiasm

* Self-driven

Additional Points that count in your favour

* Practical hobbies and personal interests will likely reflect a practical nature

* Multilingual capability could be beneficial

Reference: 221866328

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