Team Leader - Operations

SidTech LTD

Posted on Jun 20, 2024 by SidTech LTD
Budapest, Hungary
Customer Service
Immediate Start
Annual Salary
Full-Time

Location: Budapest

Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for

Language proficiency required: German and English

Position Summary:
Lead a team of Customer Service Associates to ensure that they meet targets and are coached effectively on areas of improvement

t.*Prior Experience in Ecommerce preferred*

Roles and Responsibilities

Monitor and drive teams to ensure all KRAs are achieved.

Work along with peers and supervisors and Quality team to meet the KPIs.

To motivate, develop and mentor team members in a dynamically changing environment.

Monitor transactions and provide qualitative/constructive feedback to the team members

Drive process performance to achieve and exceed SLA deliverables.

To create a conducive and stimulating environment for the teams to accomplish their goals.

Manage expectations of his/her team members and proactively should be able to sense their needs.

Develop aligned team members by creating learning opportunities.

Attend client con-calls and calibration sessions.

Brief team members on process updates and org level updates

Key Deliverables (KRA Measure)

Meet different internal and external KPI targets

Control attrition and foster team bonding within team

Ensure that employees are motivated and perform as per required thresholds

Applicant's Specifications & Qualification:

Excellent verbal and written communication (English) in an international process

Candidate must be college or vocational school graduates or possess comparable work experience

Ability to drive process, performance & transformation

Good communication skills

Should be an expert in troubleshooting and analytical skills (Only for TCD)

Strong leadership skills

Should have decision making skills

Should be flexible in a 24*7 environment


Reference: 2779334065

https://jobs.careeraddict.com/post/92150028

This Job Vacancy has Expired!

SidTech LTD

Team Leader - Operations

SidTech LTD

Posted on Jun 20, 2024 by SidTech LTD

Budapest, Hungary
Customer Service
Immediate Start
Annual Salary
Full-Time

Location: Budapest

Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for

Language proficiency required: German and English

Position Summary:
Lead a team of Customer Service Associates to ensure that they meet targets and are coached effectively on areas of improvement

t.*Prior Experience in Ecommerce preferred*

Roles and Responsibilities

Monitor and drive teams to ensure all KRAs are achieved.

Work along with peers and supervisors and Quality team to meet the KPIs.

To motivate, develop and mentor team members in a dynamically changing environment.

Monitor transactions and provide qualitative/constructive feedback to the team members

Drive process performance to achieve and exceed SLA deliverables.

To create a conducive and stimulating environment for the teams to accomplish their goals.

Manage expectations of his/her team members and proactively should be able to sense their needs.

Develop aligned team members by creating learning opportunities.

Attend client con-calls and calibration sessions.

Brief team members on process updates and org level updates

Key Deliverables (KRA Measure)

Meet different internal and external KPI targets

Control attrition and foster team bonding within team

Ensure that employees are motivated and perform as per required thresholds

Applicant's Specifications & Qualification:

Excellent verbal and written communication (English) in an international process

Candidate must be college or vocational school graduates or possess comparable work experience

Ability to drive process, performance & transformation

Good communication skills

Should be an expert in troubleshooting and analytical skills (Only for TCD)

Strong leadership skills

Should have decision making skills

Should be flexible in a 24*7 environment

Reference: 2779334065

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