Associate/Sr. Associate Quality Ecommerce (German Support)

SidTech LTD

Posted on Jun 20, 2024 by SidTech LTD
Budapest, Hungary
Customer Service
Immediate Start
Annual Salary
Full-Time

Location: Budapest

Experience: Minimum 1 year experience in role applied for Language to be supported:

German Language Proficiency: C1/High B2

*Prior Experience in Ecommerce preferred*

Roles and Responsibilities

Conduct Transaction Quality Audits

Provide Feedbacks and suggestions for improvement (German and English language)

Publish Dashboards at defined intervals

Drive Quality and process improvement initiatives

Data Analysis - Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)

Analysis for process deviations

Provide data inputs to internal stakeholders

Flexibility and Availability for any ad-hoc business requirement

Ensure Confidentiality, Availability and Integrity of Data Key Deliverables (KRA Measure)

Establish controls on Transaction Processing aiming for a Zero Defect Output

Report and Publish Transaction Quality Metrics Providing coaching and feedback on QA findings

Provide Feedback and suggestions for improvement

GAP Analysis & Controls

Adherence & record maintenance to Tech M QMS

Requirements

Continuous Focus and Drive to meet and exceed SLAs

Carry out Quality Initiatives Applicant's Specifications & Qualification:

Excellent verbal and written communication (German & English) in an international process

Candidate must be college or vocational school graduates or possess comparable work experience

The candidate should have excellent problem solving capabilities and lateral thinking skills

Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)

Good Knowledge of QA Audit and Evaluation function

Coaching and objection handling skills

Good understanding of QA calibration

Analytical skills

Ability to handle pressure and a natural go getter

Flexible working in shifts (07:00 to 19:00)

Comfortable working from office

Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage


Reference: 2779334048

https://jobs.careeraddict.com/post/92150021

This Job Vacancy has Expired!

SidTech LTD

Associate/Sr. Associate Quality Ecommerce (German Support)

SidTech LTD

Posted on Jun 20, 2024 by SidTech LTD

Budapest, Hungary
Customer Service
Immediate Start
Annual Salary
Full-Time

Location: Budapest

Experience: Minimum 1 year experience in role applied for Language to be supported:

German Language Proficiency: C1/High B2

*Prior Experience in Ecommerce preferred*

Roles and Responsibilities

Conduct Transaction Quality Audits

Provide Feedbacks and suggestions for improvement (German and English language)

Publish Dashboards at defined intervals

Drive Quality and process improvement initiatives

Data Analysis - Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)

Analysis for process deviations

Provide data inputs to internal stakeholders

Flexibility and Availability for any ad-hoc business requirement

Ensure Confidentiality, Availability and Integrity of Data Key Deliverables (KRA Measure)

Establish controls on Transaction Processing aiming for a Zero Defect Output

Report and Publish Transaction Quality Metrics Providing coaching and feedback on QA findings

Provide Feedback and suggestions for improvement

GAP Analysis & Controls

Adherence & record maintenance to Tech M QMS

Requirements

Continuous Focus and Drive to meet and exceed SLAs

Carry out Quality Initiatives Applicant's Specifications & Qualification:

Excellent verbal and written communication (German & English) in an international process

Candidate must be college or vocational school graduates or possess comparable work experience

The candidate should have excellent problem solving capabilities and lateral thinking skills

Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)

Good Knowledge of QA Audit and Evaluation function

Coaching and objection handling skills

Good understanding of QA calibration

Analytical skills

Ability to handle pressure and a natural go getter

Flexible working in shifts (07:00 to 19:00)

Comfortable working from office

Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage

Reference: 2779334048

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