IT User Experience Specialist

CV-Library

Posted on Jun 19, 2024 by CV-Library
Ipswich, Suffolk, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Our client is a leader in their field, who have made their mark in the local market as the service providor of choice. They are well recognised, respected and are decorated in fantastic awards. With over 500 staff - they are going from strength to strength and are now looking for someone to strengthen their IT team.

This role is to deliver a modern workplace, ensuring the end user experience when using technology is seamless, simple, and integrated.

It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop / mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach.

Improving the user's digital experience
Device management
Software and OS (Operating Systems) deployment and management
Configuration and user settings management
Investigate potential and actual service problems and recommend & test proposed solutions
Software version control
Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket.
Liaise directly with users and key stakeholders (internal and external) to understand and resolve issues
Managing 3rd party relationships used to deploy and maintain services
Delivering of system status via mature reporting processes
Work on roll-out and delivery of IT projects / Service Requests
Assisting in all departmental responsibilities as and when required
Travel as required across all offices.Requirements:

Proven experience in technical role, preferably in a modern workplace environment
Working in an Enterprise IT environment
Configuring and maintaining SCCM/MECM
Intune / Autopilot
Working with stakeholders to provide support and continuous improvements
Group Policy
OS and Application configuration packaging and deployment
Experience of an O365 environment
Supplying support to usersIn return you will be offered fantastic benefits including a yearly bonus, private medical, hybrid working and more.

Could you be the candidate we are looking for? Apply today to discuss further.

This role can be based in Norwich, Chelmsford, Cambridge or Ipswich offices

Reference: 221855419

https://jobs.careeraddict.com/post/92122430

This Job Vacancy has Expired!

CV-Library

IT User Experience Specialist

CV-Library

Posted on Jun 19, 2024 by CV-Library

Ipswich, Suffolk, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Our client is a leader in their field, who have made their mark in the local market as the service providor of choice. They are well recognised, respected and are decorated in fantastic awards. With over 500 staff - they are going from strength to strength and are now looking for someone to strengthen their IT team.

This role is to deliver a modern workplace, ensuring the end user experience when using technology is seamless, simple, and integrated.

It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop / mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach.

Improving the user's digital experience
Device management
Software and OS (Operating Systems) deployment and management
Configuration and user settings management
Investigate potential and actual service problems and recommend & test proposed solutions
Software version control
Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket.
Liaise directly with users and key stakeholders (internal and external) to understand and resolve issues
Managing 3rd party relationships used to deploy and maintain services
Delivering of system status via mature reporting processes
Work on roll-out and delivery of IT projects / Service Requests
Assisting in all departmental responsibilities as and when required
Travel as required across all offices.Requirements:

Proven experience in technical role, preferably in a modern workplace environment
Working in an Enterprise IT environment
Configuring and maintaining SCCM/MECM
Intune / Autopilot
Working with stakeholders to provide support and continuous improvements
Group Policy
OS and Application configuration packaging and deployment
Experience of an O365 environment
Supplying support to usersIn return you will be offered fantastic benefits including a yearly bonus, private medical, hybrid working and more.

Could you be the candidate we are looking for? Apply today to discuss further.

This role can be based in Norwich, Chelmsford, Cambridge or Ipswich offices

Reference: 221855419

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