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Technical Support Engineer

Posted on Aug 31, 2019 by Lucid Support Services Ltd

Peterborough, Cambridgeshire, United Kingdom
IT
Immediate Start
£180 - £200 Daily
Contract/Project

Technical Support Engineer - Peterborough

Any exciting new opportunity has arisen for a Technical Support Engineer, based in Peterborough on a long term contract. The successful candidate will be responsible for providing a critical first time fix for time sensitive first/second level support issues on various packaged and bespoke systems for onsite and remote users.

  • Daily support of technical systems including: Windows 10, O365, UNIX/Linux OS
  • Ability to navigate Databases; knowledge of Oracle, SQL, PL/SQL Beneficial.
  • Provide support and complete testing when the monthly Microsoft patches are deployed
  • Constant monitoring of ServiceNow to ensure incidents are updated/resolved correctly in a timely manner
  • Assist with providing root cause analysis for ITSM problem and risk process.
  • Maintain and update support documentation located via the wiki
  • Complete the implementation/roll out of new technologies where required
  • Complete any testing of new technologies where agreed and required
  • Provide 3rd party support to vendors when patching is required
  • Knowledge of Perl Scripting, Python Programming and Oracle forms/ADF would be beneficial

In addition, the successful candidate will be required to work a 1 in 4 on call rota, to provide out of hours support to the shop floor systems.

Reference: 750563076

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