Application Support Consultant

NST Recruitment Limited

Posted on Jun 17, 2024 by NST Recruitment Limited
Berkshire, United Kingdom
IT
Immediate Start
£45k - £45k Annual
Full-Time

Overview

You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets.

Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience.

Key Responsibilities for the Application Support Consultant:

  • Troubleshoot and update customers on incidents/bug fixes, including adjustments, testing, and deployment.
  • Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval.
  • Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live.
  • Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA).
  • Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations team for functional queries.
  • Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live.

Key Requirements Application Support Consultant:

  • Minimum 2-3 years in Application/Functional Support or Service Delivery.
  • Continual Service Improvement mindset with a strong sense of ownership.
  • Strong interest in functional business processes.
  • Strong customer focus, quality-driven, and proactive.
  • Client-facing experience.
  • Excellent analytical and problem-solving skills.
  • Quick learner, eager to learn.
  • Result-oriented, responsible, and takes ownership.
  • Team player with a flexible attitude.
  • Fluent in English with excellent oral and written communication skills.
  • Knowledge of business applications.
  • MS Dynamics AX or D365 experience (Desirable).
  • ITIL certified (Desirable).

Reference: 2777697814

https://jobs.careeraddict.com/post/92080466

This Job Vacancy has Expired!

NST Recruitment Limited

Application Support Consultant

NST Recruitment Limited

Posted on Jun 17, 2024 by NST Recruitment Limited

Berkshire, United Kingdom
IT
Immediate Start
£45k - £45k Annual
Full-Time

Overview

You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets.

Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience.

Key Responsibilities for the Application Support Consultant:

  • Troubleshoot and update customers on incidents/bug fixes, including adjustments, testing, and deployment.
  • Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval.
  • Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live.
  • Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA).
  • Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations team for functional queries.
  • Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live.

Key Requirements Application Support Consultant:

  • Minimum 2-3 years in Application/Functional Support or Service Delivery.
  • Continual Service Improvement mindset with a strong sense of ownership.
  • Strong interest in functional business processes.
  • Strong customer focus, quality-driven, and proactive.
  • Client-facing experience.
  • Excellent analytical and problem-solving skills.
  • Quick learner, eager to learn.
  • Result-oriented, responsible, and takes ownership.
  • Team player with a flexible attitude.
  • Fluent in English with excellent oral and written communication skills.
  • Knowledge of business applications.
  • MS Dynamics AX or D365 experience (Desirable).
  • ITIL certified (Desirable).

Reference: 2777697814

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