EUD Support Engineer (SC)

LA International Computer Consultants Ltd

Posted on Jun 17, 2024 by LA International Computer Consultants Ltd
Glasgow, Lanarkshire, United Kingdom
IT
Immediate Start
£200 - £225 Daily
Contract/Project

Our client is looking for EUD Support Engineers to work in their BreakFix services for one of their largest customers.

START: ASAP
END DATE: INITIALLY 30/09/2024 (SCOPE TO EXTEND)
RATE: £200-£225 PER DAY
IR35: INSIDE IR35
LOCATION: NEAR TO GLASGOW

Role Description
The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.

Responsibilities
* Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
* Diagnosing and troubleshooting computer issues.
* Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
* 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
* Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
* Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
* Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
* Be aware of and observe all Health and Safety procedures in accordance with Company policy.
* Reviews information provided and diagnoses issue based on established procedures and scripts.
* Resolves problems by following scripts and assessing diagnostic information.
* Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity.
* Escalates unresolved issues or problems.
* Supports documentation maintenance by updating information and changes as directed.

Personal Skills, Knowledge & Experience
* Completion of background investigation
* Technical aptitude and keenness to learn
* Fault finding/diagnosis skills
* Ability to work under pressure
* Strong accurate Data Entry Skills required
* Strong people skills.
* Good moral character
* Microsoft Office experience and proficiency in Microsoft Excel
* Positive work history and work ethic
* Available to work extended hours as required
* Has the ability to communicate clearly and concisely
* Experience of various hardware, desktops, laptops, tablets

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.


Reference: 2777517083

https://jobs.careeraddict.com/post/92077770

This Job Vacancy has Expired!

LA International Computer Consultants Ltd

EUD Support Engineer (SC)

LA International Computer Consultants Ltd

Posted on Jun 17, 2024 by LA International Computer Consultants Ltd

Glasgow, Lanarkshire, United Kingdom
IT
Immediate Start
£200 - £225 Daily
Contract/Project

Our client is looking for EUD Support Engineers to work in their BreakFix services for one of their largest customers.

START: ASAP
END DATE: INITIALLY 30/09/2024 (SCOPE TO EXTEND)
RATE: £200-£225 PER DAY
IR35: INSIDE IR35
LOCATION: NEAR TO GLASGOW

Role Description
The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.

Responsibilities
* Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
* Diagnosing and troubleshooting computer issues.
* Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
* 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
* Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
* Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
* Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
* Be aware of and observe all Health and Safety procedures in accordance with Company policy.
* Reviews information provided and diagnoses issue based on established procedures and scripts.
* Resolves problems by following scripts and assessing diagnostic information.
* Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity.
* Escalates unresolved issues or problems.
* Supports documentation maintenance by updating information and changes as directed.

Personal Skills, Knowledge & Experience
* Completion of background investigation
* Technical aptitude and keenness to learn
* Fault finding/diagnosis skills
* Ability to work under pressure
* Strong accurate Data Entry Skills required
* Strong people skills.
* Good moral character
* Microsoft Office experience and proficiency in Microsoft Excel
* Positive work history and work ethic
* Available to work extended hours as required
* Has the ability to communicate clearly and concisely
* Experience of various hardware, desktops, laptops, tablets

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Reference: 2777517083

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