Client Services Associate

CV-Library

Posted on Jun 14, 2024 by CV-Library
Leatherhead, Surrey, United Kingdom
Customer Service
Immediate Start
£22k - £24k Annual
Full-Time
Overview:

Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

* Based in Leatherhead

* £22,000 - £24,000

* Hybrid (minimum 1 day in office)

* 37.5 hours per week

* Free Parking

* Flexible benefits package (see below for more information)

* Pension Contribution

Job specification:

* Assisting Clients within a helpdesk environment

* Responding to customer enquiries by phone and email within SLA’s

* Successfully handling and resolving customer queries and complaints

* Building relationships with key clients and internal employees

* Maintain client user manuals and documents as their requirements change.

* Identify and escalate priority issues to technical support and line manager

* Import of weekly/monthly HR files and running of data processes

* Export/Check/Send monthly Provider and Payroll files to strict deadlines

* Liaise with other teams as appropriate

* Testing client sites following change requests and annual renewals/upgrades

* Monitor the general email inbox and pass emails on to the relevant team/person where necessary

* Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

*

Person specification:

* Excellent written and verbal skills

* Adept in using all standard MS Office systems

* Strong team player

* Able to work under their own initiative

* Excellent attention to detail

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Reference: 221834138

https://jobs.careeraddict.com/post/92039675

This Job Vacancy has Expired!

CV-Library

Client Services Associate

CV-Library

Posted on Jun 14, 2024 by CV-Library

Leatherhead, Surrey, United Kingdom
Customer Service
Immediate Start
£22k - £24k Annual
Full-Time
Overview:

Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

* Based in Leatherhead

* £22,000 - £24,000

* Hybrid (minimum 1 day in office)

* 37.5 hours per week

* Free Parking

* Flexible benefits package (see below for more information)

* Pension Contribution

Job specification:

* Assisting Clients within a helpdesk environment

* Responding to customer enquiries by phone and email within SLA’s

* Successfully handling and resolving customer queries and complaints

* Building relationships with key clients and internal employees

* Maintain client user manuals and documents as their requirements change.

* Identify and escalate priority issues to technical support and line manager

* Import of weekly/monthly HR files and running of data processes

* Export/Check/Send monthly Provider and Payroll files to strict deadlines

* Liaise with other teams as appropriate

* Testing client sites following change requests and annual renewals/upgrades

* Monitor the general email inbox and pass emails on to the relevant team/person where necessary

* Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

*

Person specification:

* Excellent written and verbal skills

* Adept in using all standard MS Office systems

* Strong team player

* Able to work under their own initiative

* Excellent attention to detail

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Reference: 221834138

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Marketing Specialist

Leatherhead, Surrey, United Kingdom

Just finished A Levels or a Degree?

Leatherhead, Surrey, United Kingdom

Immediate Start - Temp Receptionist

Leatherhead, Surrey, United Kingdom

Vehicle Technician

Leatherhead, Surrey, United Kingdom