2nd Line Support Analyst

IO Associates

Posted on Jun 14, 2024 by IO Associates
Bradford, Yorkshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

2nd Line Support Engineer

I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users.

Responsibilities:

  • Provide second-line technical support for software solutions.
  • Install and configure software products.
  • Handle data conversions and imports.
  • Perform proactive maintenance on IT systems and software.
  • Manage accurate service desk information for effective issue analysis and configuration management.
  • Collaborate with customers and internal teams.

Requirements:

  • Proven experience in second-line technical customer support.
  • Strong problem-solving skills.
  • Familiarity with product installations, data management, and virtualization.
  • Knowledge of Active Directory, SQL, networking, and Firewalls.

Preferred Qualifications:

  • Relevant certifications (eg, CompTIA A+, CCNA).

If this sounds like you, please apply below to have your application considered today!


Reference: 2776025734

https://jobs.careeraddict.com/post/92032509

This Job Vacancy has Expired!

IO Associates

2nd Line Support Analyst

IO Associates

Posted on Jun 14, 2024 by IO Associates

Bradford, Yorkshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

2nd Line Support Engineer

I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users.

Responsibilities:

  • Provide second-line technical support for software solutions.
  • Install and configure software products.
  • Handle data conversions and imports.
  • Perform proactive maintenance on IT systems and software.
  • Manage accurate service desk information for effective issue analysis and configuration management.
  • Collaborate with customers and internal teams.

Requirements:

  • Proven experience in second-line technical customer support.
  • Strong problem-solving skills.
  • Familiarity with product installations, data management, and virtualization.
  • Knowledge of Active Directory, SQL, networking, and Firewalls.

Preferred Qualifications:

  • Relevant certifications (eg, CompTIA A+, CCNA).

If this sounds like you, please apply below to have your application considered today!

Reference: 2776025734

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